Rehabilitation Services Technician

Family Health Centers of San Diego; San Diego (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Family Health Centers of San Diego is seeking a Rehabilitation Services Technician to support physical therapy activities and patient care across multiple sites in the San Diego area. The role includes assisting patients with exercises, operating therapy equipment, and performing administrative tasks related to check-in/check-out and scheduling.

Qualified candidates have a High School Diploma or GED, and preferably Medical Assistant or related certifications, plus at least one year of experience

Qualifications

• High School Diploma or GED required.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course strongly preferred.
• Minimum 1 year of experience as a physical therapy aide or rehabilitation technician.
• Minimum 1 year of experience in customer service required, preferably in a health care environment.
• Travel between sites and other locations is occasionally required. Must have a valid CA driver’s license.

Responsibilities

• Instruct, motivate, safeguard and assist patients practicing exercises under medical staff.
• Assist and secure patients into or onto therapy equipment.
• Transport patients to and from treatment areas.
• Administer active and passive manual therapies and modalities.
• Maintain equipment and clean/sterilize examination areas.
• Support patient check-in/check-out and demography/insurance updates.

Skills

Customer service

Education

High School Diploma or GED

Medical Assistant certification

C-NA certification

Medical Terminology course

Job description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.Family Health Centers of San Diego (FHCSD) is looking for a Rehabilitation Services Technician to provide a wide-range of administrative support services. May participate in non-clinical support activities involving routine therapeutic treatments by physical or mechanical methods. Will use various equipment and techniques to perform physical therapeutic modalities, practices and procedures.Responsibilities:Instruct, motivate, safeguard and assist patients practicing exercises and functional activities under direction of medical staff.Assist and secure patients into or onto therapy equipment.Transport patients to and from treatment areas through use of wheelchairs or providing standing support as needed.Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat to include the application and removal of clinical rehabilitation modalities per physical therapy or chiropractic provider instructions.Administer static and intermittent mechanical traction per provider instruction.Observe patients during treatment to compile data on patient’s completion of prescribed exercise and response to exercise and modalities with reporting to physical therapy provider.Clean, sterilize, disinfect exam tables and equipment as instructed.Maintain supply/stock levels on gym or clinic floor, and in storage areas to include maintaining organization and cleanliness per posted guidelines.Maintain ordering of supplies as directed.Provide administrative support functions related to the patient check-in and check-out process to include identification verification, updates to demographic and insurance information, and ensure appropriate forms are provided and completed accurately.Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.Complete all required documentation accurately and thoroughly and in a timely manner in accordance with department standards, and assuring placement into patient’s Electronic Health Record.Confirm, request, and process referrals and authorizations.Contact patients to schedule appointments and make reminder/recall notifications.Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.Perform other duties as assigned.Requirements:High School Diploma or GED Equivalent required.Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course strongly preferred.Minimum 1 year of experience as a physical therapy aide or rehabilitation technician.Minimum 1 year of experience in customer service required, preferably in a health care environment.Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.Rewards:Job type: Regular Full TimeCompetitive Salary with Excellent BenefitsRetirement Plan with Employer MatchPaid Time Off, Extended Sick Leave and Paid HolidaysMedical/Dental/Vision/FSA/Life InsuranceEmployee Discounts and Wellness ProgramsThe successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.We are excited to share that the salary range for this position is:$23.00 - $27.49Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.