Rehabilitation Counselor Associate — Intake & Case Support

State of Louisiana; Lake Charles (LA); On-site; USD 20,000 - 28,000; Full time

Job summary

Louisiana Works invites applications for the Rehabilitation Counselor-Associate position in Lake Charles, LA. The role supports Rehabilitation Counselors by handling paraprofessional, non-counseling duties to improve long‑term employment outcomes for consumers. Travel may be required as needed.

The Office of Workforce Development oversees programs in workforce training, job placement, and related services, aiming to enhance economic mobility and employer talent in Louisiana.

Qualifications

• One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility.

Responsibilities

• Performs initial intake activities, obtaining information from the consumer for the counselor.
• Administers the day-to‑day details of individually assigned cases and follows up with contacts.
• Receives telephone calls from vendors, consumers, etc., and relieves the counselor of routine matters and updates in case records.
• Prepares and processes authorizations in AWARE for training programs and support services.
• Receives and screens information from potential consumers and provides consumers with proper forms and information regarding the rehabilitation process.
• Independently contacts consumers who have lost contact with the agency to inquire about their status and the possibility of resuming services.
• Contacts job‑ready consumers to determine whether intervention or assistance is needed.
• Meets periodically with workgroup colleagues regarding the problems and needs of the consumers (i.e., periodic workgroup meetings, periodic case review meetings, and regional meetings).
• Other duties as assigned and travel must be performed as required.

Skills

Intake processing

Caseload management

Communication

Education

30 semester hours

Job description

Louisiana Works invites applications for the Rehabilitation Counselor-Associate position in Lake Charles, LA. The role supports Rehabilitation Counselors by handling paraprofessional, non-counseling duties to improve long‑term employment outcomes for consumers. Travel may be required as needed.

The Office of Workforce Development oversees programs in workforce training, job placement, and related services, aiming to enhance economic mobility and employer talent in Louisiana.