REHABILITATION COUNSELOR ASSOCIATE

State of Louisiana; Lake Charles (LA); On-site; USD 20,000 - 28,000; Full time

Job summary

Louisiana Works invites applications for the Rehabilitation Counselor-Associate position in Lake Charles, LA. The role supports Rehabilitation Counselors by handling paraprofessional, non-counseling duties to improve long‑term employment outcomes for consumers. Travel may be required as needed.

The Office of Workforce Development oversees programs in workforce training, job placement, and related services, aiming to enhance economic mobility and employer talent in Louisiana.

Qualifications

• One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility.

Responsibilities

• Performs initial intake activities, obtaining information from the consumer for the counselor.
• Administers the day-to‑day details of individually assigned cases and follows up with contacts.
• Receives telephone calls from vendors, consumers, etc., and relieves the counselor of routine matters and updates in case records.
• Prepares and processes authorizations in AWARE for training programs and support services.
• Receives and screens information from potential consumers and provides consumers with proper forms and information regarding the rehabilitation process.
• Independently contacts consumers who have lost contact with the agency to inquire about their status and the possibility of resuming services.
• Contacts job‑ready consumers to determine whether intervention or assistance is needed.
• Meets periodically with workgroup colleagues regarding the problems and needs of the consumers (i.e., periodic workgroup meetings, periodic case review meetings, and regional meetings).
• Other duties as assigned and travel must be performed as required.

Skills

Intake processing

Caseload management

Communication

Education

30 semester hours

Job description

Office of Workforce Development

Division: Louisiana Rehabilitation Services

Location: Lake Charles, LA

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Rehabilitation Counselor-Associate is an experienced position responsible for providing caseload support to Rehabilitation Counselors by relieving them of paraprofessional, non-counseling duties in order to improve long‑term employment outcomes for consumers. Travel may be required for this position and must be performed as needed.

The Office of Workforce Development (OWD) is a key division of Louisiana Works; managing programs in workforce training, job placement, apprenticeships, and business engagement. Through collaboration with local boards, educational institutions, and industry partners, OWD aims to improve economic mobility for job seekers and ensure Louisiana employers have the skilled talent they need, contributing to the state’s economic growth.

Louisiana Rehabilitation Services (LRS) assists persons with disabilities in their desire to obtain, maintain, or advance in competitive integrated employment and achieve independence in their communities by providing rehabilitation services and working cooperatively with businesses and other community resources.

One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility; OR Thirty semester hours earned from an accredited college or university. The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Performs initial intake activities, obtaining information from the consumer for the counselor.
• Administers the day-to‑day details of individually assigned cases and follows up with contacts.
• Receives telephone calls from vendors, consumers, etc., and relieves the counselor of routine matters and updates in case records.
• Prepares and processes authorizations in AWARE for training programs and support services.
• Receives and screens information from potential consumers and provides consumers with proper forms and information regarding the rehabilitation process.
• Independently contacts consumers who have lost contact with the agency to inquire about their status and the possibility of resuming services.
• Contacts job‑ready consumers to determine whether intervention or assistance is needed.
• Meets periodically with workgroup colleagues regarding the problems and needs of the consumers (i.e., periodic workgroup meetings, periodic case review meetings, and regional meetings).
• Other duties as assigned and travel must be performed as required.

Position Details

Location: Baton Rouge, LA

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

Compensation:

REHABILITATION COUNSELOR ASSOCIATE: $17.17 Hourly / $2,976.13 Monthly Rate

For further information about this vacancy, contact:

Heather Courville

[e-mail]

Louisiana Works is an equal employment opportunity employer and SAME agency, which serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154