Rehabilitation Counselor Associate: Case Support Specialist

State of Louisiana; Metairie (LA); On-site; USD 20,000 - 28,000; Full time

Job summary

Louisiana Works in Metairie, LA is seeking a Rehabilitation Counselor Associate to provide caseload support to Rehabilitation Counselors and relieve them of paraprofessional tasks. Travel may be required to fulfill duties.

The position requires either one year of related social services experience or thirty semester hours from an accredited college, with the official state job specs for the role defined by the Civil Service.

Qualifications

• One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility.
• Thirty semester hours earned from an accredited college or university.

Responsibilities

• Performs initial intake activities, obtaining information from the consumer for the counselor.
• Administers the day-to-day details of individually assigned cases and follows up with contacts.
• Receives telephone calls from vendors, consumers, etc., and relieves the counselor of routine matters and updates in case records.
• Prepares and processes authorizations in AWARE for training programs and support services.
• Receives and screens information from potential consumers and provides consumers with proper forms and information regarding the rehabilitation process.
• Independently contacts consumers who have lost contact with the agency to inquire about their status and the possibility of resuming services.
• Contacts job-ready consumers to determine whether intervention or assistance is needed.
• Meets periodically with workgroup colleagues regarding the problems and needs of the consumers (i.e., periodic workgroup meetings, periodic case review meetings, and regional meetings).
• Other duties as assigned and travel must be performed as required.

Education

One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility

Thirty semester hours earned from an accredited college or university

Job description

Louisiana Works in Metairie, LA is seeking a Rehabilitation Counselor Associate to provide caseload support to Rehabilitation Counselors and relieve them of paraprofessional tasks. Travel may be required to fulfill duties.

The position requires either one year of related social services experience or thirty semester hours from an accredited college, with the official state job specs for the role defined by the Civil Service.