Rehabilitation Clinical Support Associate-PRN/Float

IU Health; Indianapolis (IN); On-site; USD 19,000 - 28,000; Part time

Job summary

IU Health is seeking a compassionate PRN Customer Service/Medical Office Assistant to support patient flow and accurate records across multiple clinic locations in Indianapolis. The role covers registration, scheduling, insurance verification, and payment coordination.

Responsibilities include handling inbound calls, maintaining records, ensuring timely service delivery, and adhering to infection control and safety standards. Requires HS Diploma and 0–3 years in customer service/medical settings.

Qualifications

• 0-3 years Customer Service/Medical experience desired.
• One year of medical office experience or mix of customer service, insurance verification and scheduling
• Basic MS Office proficiency: Word, PowerPoint, Excel, Teams

Responsibilities

• Oversee patient flow from entry to destination ensuring timely service.
• Resolve patient accounts accurately and promptly.
• Collect information for complete financial and demographic records.
• Perform insurance verification, prior authorization, and benefits coordination.
• Communicate financial information with payers and patients.
• Register patients accurately and schedule recurring appointments.
• Answer calls and direct patients and visitors appropriately.
• Participate in departmental operations and quality initiatives.
• Adhere to infection control, safety programs, and regulatory standards.
• Order, distribute, and maintain department supplies.
• Meet productivity, quality, and service standards to support goals.

Skills

Customer service

Medical office experience

MS Office

Education

High School Diploma/GED

Tools

MS Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Schedule

• PRN - Float
• *24 hours max per week*
• Monday-Thursday 7:15am-6:15pm
• Friday 7:15am-4:15pm

Work Location

• 9 clinic locations
• *Must be flexible to work any location

Primary Responsibilities

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).