Rehabilitation Assistant (Round Rock)

Texas Workforce Commission; Round Rock (TX); On-site; USD 37,000 - 47,000; Full time

Job summary

Texas Workforce Commission (TWC) seeks Rehabilitation Assistant I to Senior Rehabilitation Assistant to join the Rural Capital Management Unit 3-1 in the Vocational Rehabilitation Division. Located at 575 Round Rock West, Round Rock, TX, this role supports VR Counselors and assists customers with information on programs and services.

Ideal candidates are detail oriented with strong planning and communication skills and can work independently to achieve goals. Travel up to 10% may be required.

Qualifications

• RA I requires graduation from a standard senior high school or equivalent plus one year of qualifying experience in case management support, purchasing and knowledge of disabilities.
• RA II requires a four-year college degree with related coursework plus 1 year 6 months of qualifying experience.
• RA III requires a four-year college degree with related coursework plus 2 years of qualifying experience.
• Sr. RA requires a four-year college degree with related coursework plus 2 years 6 months of qualifying experience.
• All levels allow substitution of 1 year of work experience for each year of education.

Responsibilities

• Performs entry-level to journey-level human services/rehabilitation support work.
• Maintains caseloads and reviews electronic case management forms/files for accuracy.
• Collects information for intake/profile processes.
• Maintains relationships with providers, customers and staff.
• Prepares/reviews reports for accuracy on monitored services.
• Provides casework support to VR Counselors in eligibility certification.

Skills

Office practices

Case management support

Purchasing procedures

Policy interpretation

Confidentiality

Needs assessments

Education

Bachelor's degree in human services, social science, business or related field

High school diploma or equivalent

Job description

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill a Rehabilitation Assistant (RA) I to a Senior Rehabilitation Assistant position to join the Rural Capital Management Unit 3-1 in the Vocational Rehabilitation Division. This position is located at 575 Round Rock West, Round Rock, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

The Rehabilitation Assistant I to Senior Rehabilitation Assistant assists the assigned VR Counselors in providing services to customers to achieve successful employment outcomes. The RA I‑Sr RA provides basic information regarding VR programs, services, and referral information to customers and vendors. The ideal candidate will be detail oriented and have excellent planning/organizing/time management/communication skills with the ability to prioritize/coordinate work in an independent manner to achieve goals.

General Duties

• Performs: Entry level to journey-level human services/rehabilitation support work; Routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system.
• Collects information for intake/profile process.
• Maintains appropriate business relationships with providers/businesses/customers/staff.
• Prepares/reviews reports for accuracy on monitored services.
• Provides: Casework services/assistance to VR Counselors in certification of eligibility; Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VRS service programs.
• Participates in Vocational Rehabilitation Services (VRS) training.
• Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public.
• May train others.
• Performs other related work as assigned.

Preferred Qualifications

• Eighteen (18) months experience in office practices and office support work utilizing a personal computer in a Windows' based environment
• Experience in: Applying purchasing procedures; Case guidelines, regulations and policies; Case management support functions
• Knowledge of: Community and government service delivery systems; Mental illness and emotional components of physical illness
• Ability to: Interpret highly complex policies/procedures; Maintain confidentiality; Analyze/interpret highly complex financial data
• Skill in interviewing and in conducting individual needs assessments

Minimum Qualifications

• RA I: One year of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities plus graduation from a standard senior high school or equivalent.
• RA II: Graduation from an accredited four-year college or university with major coursework in human services, social science, business or a related field plus one year and six months of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities.
• RA III: Graduation from an accredited four-year college or university with major coursework in human services, social science, business or a related field plus two years of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities.
• Sr. RA: Graduation from an accredited four-year college or university with major coursework in human services, social science, business or a related field plus two years and six months of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities.

All Levels

• One year of full-time experience may be substituted for each year (30 semester hours) of education.
• Internal applicants: Experience as a Rehabilitation Assistant cited above must be in accordance with the career ladder requirements of the agency.
• Position may involve working hours other than 8:00AM-5:00PM, Monday-Friday and involves travel 10% of the time, including some overnight travel (Method of transportation is the responsibility of employee).

Benefits To Working For TWC Include

• Competitive starting salary: $3,333.33 - $4,251.92/month.
• Salary and position level will be based on experience and demonstrated skills.
• This is a career ladder position which means each level is required to meet the established career ladder requirements in order to be promoted to the next level.
• Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf.