Rehab Registration Clerk

kansashealthsystem; Olathe (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

Olathe Medical Center is seeking a Rehab Registration Clerk at the Olathe Medical Pavilion D location. The role greets patients, registers them, checks benefits, schedules appointments, and coordinates with physicians and insurers for authorizations.

Schedule is 9:00am–5:30pm, full time. Requires high school diploma and excellent customer service skills; valid driver’s license preferred for mobility between sites.

Qualifications

• High School graduate required.
• Excellent customer service and communication skills.
• Experience with scheduling and patient check-in preferred.

Responsibilities

• Greet patients and families as they enter Rehabilitation Services.
• Check patients in, verify demographics and insurance data in Epic.
• Obtain insurance cards and consent signatures for treatment and financial responsibility.
• Schedule appointments and provide printed schedules to patients.
• Manage multi-line phone system and handle messages timely.
• Ensure benefits are checked and insurance authorization forms are obtained when needed.
• Complete rehab checklists and perform duties per Joint Commission standards.
• Fax patient reports to physician offices and insurers promptly.
• Assist with facility coverage as needed to meet staffing needs.

Skills

Customer service

Phone etiquette

Scheduling

Medical office coordination

Education

High School Diploma

Tools

Epic

Job description

Position Title

Rehab Registration ClerkDays - Full TimeOlathe Medical Pavilion D

Position Summary / Career Interest:

The REHABILITATION SERVICES CLERK at Olathe Medical Pavilion D greets patients and their families upon entering the Rehabilitation Services department; checks patients in; assures that patients are registered; answers phones in a prompt and courteous manner; maintains accurate referral documentation; schedules patient appointments; checks benefits; when necessary contacts physician offices and insurers for necessary authorizations, certifications, and referrals; problem solves when necessary; closes out outpatient charts; faxes documents to physician offices and insurers; may participate in Performance Improvement activities and processes.

This location is located at the Olathe Campus.

Schedule/Hours are 9:00am-5:30pm

Responsibilities and Essential Job Functions

• Patients will be scheduled accurately and timely in Epic system, preferably while the patient is present in the clinic or via phone, taking into account the patient's scheduling preferences, therapist consistency, and available times. Reschedules appointments in an accurate and timely manner per patient preference and available times. Contacts patients when earlier appointments become available. Provides patients with schedule printout at the end of every evaluation (first visit), upon patient request, or when schedule changes are made.
• Greets customers in a prompt, courteous, and helpful manner upon their entry into the outpatient department.
• Checks patients in upon their entry into the Rehabilitation Services Department. Verifies demographic and insurance data listed within Epic system. Assures appropriate documentation is completed by patient. Obtains copies of insurance card and places in paper chart. Obtains necessary patient or guardian consent signatures for treatment and/or financial responsibility.
• Manages multi-line phone system, transfers calls accurately, and retrieves voice mail messages at least three (3) times per day, if not more.
• Reviews Epic worklist, schedules appropriately and ensures all benefits have been checked. Review all orders and when necessary, place needed insurance authorization forms in chart (i.e. Ortho Net, Children's Mercy). Initiates front office/therapist checklist in chart and identifies insurance information (visit restrictions, co-pay and treatment authorization information).
• Completes the Rehab Checklist for outpatient clinics, performing all Joint Commission and departmental duties according to the schedule outlined on the checklist.
• Faxes patient reports to physician offices (using Medical Records Printing (MRP) in Cerner) and insurers (traditional fax) in a timely manner.
• Contacts Workman's Comp providers and/or insurance companies to secure approval for additional visits or procedures. Determines what is necessary for securing approval and/or authorization for continued therapy visits and if the physician's office needs to call the insurer for a new pre-certification. Completes the necessary steps outlined by the insurer to secure the visits or procedures requested by the therapist.
• Orders necessary patient care or front office supplies/items through Workday when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition number.
• Reviews insurance information in Epic and ensures insurance benefits have been checked.
• Assists with ongoing Performance Improvement initiatives which may include, but not limited to: Temperature readings of freezer and hydrocollator, patient wait times for evaluations, pool chemical readings.
• May be expected to provide coverage at alternate locations to help meet critical staffing level needs, as requested by management.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Preferred Education and Experience

• High School Graduate

Preferred Licensure and Certification

• Valid driver's license

Time Type:

Full time

Job Requisition ID:

R-58438

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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