PRN Patient Access Representative - Various Olathe Locations

The University of Kansas Health System; Olathe (KS); On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Kansas Health System in Kansas City, KS, is seeking PRN Patient Access Representatives for Olathe clinic locations. These roles are as-needed, supporting vacations and sick leave with shift patterns typically 8:00 a.m.–5:00 p.m., with some locations offering later hours in urgent care.

You will greet patients, verify demographics and insurance, and ensure accurate data entry into the EMR. As the first touchpoint, you will provide courteous service, collect co-pays, help

Qualifications

• High School Graduate or GED.
• Previous Related Experience.
• Preferred Healthcare Experience.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner.
• Verifies patient information and collects accurate insurance data.
• Enters demographics and insurance details into the EMR system.
• Collects co-pays and manages patient payments.
• Schedules and coordinates appointments with care teams.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Position Title PRN Patient Access Representative - Various Olathe Locations Olathe Medical Pavilion

A Position Summary / Career Interest: Proposed Schedule:

This posting is for PRN (as-needed) opportunities at clinic locations in Olathe. PRN employees provide additional staffing support as needed, including coverage for vacations, sick leave, and other staffing needs that may arise. Most clinics operate Monday through Friday from approximately 8:00 a.m. to 5:00 p.m. Some locations offer urgent care services with hours extending as late as 7:00 p.m. Scheduling and hours will vary based on the needs of the clinic. Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork.
• Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner.
• Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability.
• Consistently follows "No-Show" procedure.
• Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member.
• Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff.
• Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED.

Previous Related Experience.

Preferred Education and Experience

Previous Healthcare Experience.

Time Type

Job Requisition ID: R-58231

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.