Patient Services Representative - N

The University of Kansas Health System; Great Bend (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Services Representative - GB at St Rose Medical Pavilion to deliver a welcoming front-office experience, handle patient registration, insurance verification, copays, and appointment requests.

You will use MyChart EMR, explain policies, and coordinate with clinicians; a high school diploma is required and healthcare clerical experience is preferred. This is a full-time on-site role with emphasis on accuracy and patient service.

Qualifications

• High School Diploma or GED required.
• Clerical or customer service experience in healthcare preferred.
• Basic computer skills including Excel, Word, and Office.

Responsibilities

• Register patients prior to visits and verify demographics and insurance.
• Preauthorize clinic visits as needed.
• Collect copays and self-pay balances.
• Handle point of service paperwork and scanning.
• Support MyChart EMR activation.
• Explain policies and obtain signatures for forms.
• Assist with scheduling and front desk duties.

Skills

Fluent English

Customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Adobe

Office

Job description

Position Title

Patient Services Representative - N

St Rose Medical Pavilion

Position Summary / Career Interest:

The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed.

Responsibilities and Essential Job Functions

• Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.
• Preauthorization of clinic specific visits as needed.
• Collecting copays and self-pay balances.
• Point of service paperwork, acquire signatures and scan to chart.
• Provide activation and support for the MyChart EMR System.
• Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission.
• Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed.
• Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.
• Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
• Responsible for following Personal Protective Equipment (PPE) guidelines.
• Responsible for check in/out and phone reception as needed.
• Employee will receive a 30-60-90-day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines.
• Processes doctor’s orders
• Faxes documents
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.

Preferred Education and Experience

• Clerical, registration and/or customer service experience within a health care setting.

Required Licensure and Certification

• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) must be obtained within 30 days of hire

Preferred Language Skills

• Fluent English - Ability to read and write English.

Knowledge Requirements

• Must have basic computer skills including Microsoft Excel, Word, Adobe and Office.
• Customer service skills required.
• Must possess the ability to work well with others, maintain confidentiality and use good judgement.
• Prefer knowledge of Financial Information/Insurance (information related to insurance, billing and payment), Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates.
• Clinical Information (information that describes a patient’s health status), Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, and History and Physical preferred.
• Coding Information (clinical information that is in (alpha) numeric format) such as ICD-9 Codes, Rev Codes, CPT Codes preferred.
• Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment.

Time Type:

Full time

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.