Rehab Patient Access Specialist

Riverview Health; Noblesville (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Riverview Health is seeking a Patient Access Specialist to ensure high-quality patient registrations by collecting thorough demographics and insurance data across our Noblesville, Hazel Dell, and Westfield locations.

The role requires strong accuracy, the ability to schedule and multi-task, and maintaining positive relations with patients and providers while upholding HIPAA requirements. Prior patient access or customer service experience is preferred.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and CHAA Certification or national recognized PFS Certification.

Responsibilities

• Obtain complete demographic, clinical, billing, insurance, and financial information from patients/guarantors.
• Schedule patients and clients accurately and efficiently.
• Maintain HIPAA compliance and protect patient privacy.
• Inform and train staff on registration requirements and policy changes.
• Coordinate with insurance companies for precertifications and authorizations.
• Identify registrations needing management review and suggest corrections.

Skills

Customer service

Attention to detail

Multitasking

HIPAA compliance

Communication

Education

High School Diploma

CHAA Certification

PFS Certification

Job description

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Responsibilities

• Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.
• Ability to schedule patients and clients accurately and efficiently on a daily basis. Ability to multi-task these duties with other Patient Access responsibilities.
• Ability to work well under pressure and remain calm while maintaining positive patient and provider relations. Ability to appropriately prioritize and problem solve through the day.
• Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Calls insurance companies for precertification’s and authorizations.
• Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible
• Maintain compliance with HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations. Responsible to train other Patient Access Associates in all duties.
• Must be able to perform other duties as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and Certified Heatlhcare Access Associate (CHAA) Certification or national recognized PFS Certification

Experience Requirements

• Minimum: three (3) or more years of customer service or related experience.
• Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

License/Certification Requirements

• Minimum: None

Location(s)

• Main location will be Noblesville Rehab and Fitness and float to Rehab and Fitness Hazel Dell and Westfield locations.

Qualifications

Education

Preferred

GED or better in Other.

High School or better in Other.

Equal Opportunity Employer
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