Rehab Patient Access Representative - 40hrs/Day Shift

Mass General Brigham; Northampton (MA); Sur place; USD 27 000 - 39 000; Plein temps

Résumé du poste

Mass General Brigham is seeking a Patient Access Representative to greet patients and families, verify insurance coverage, collect demographics, and enter data into the electronic records system at the Hadley Rehabilitation location. The role emphasizes accuracy, patient service, and timely problem resolution within a fast-paced environment.

Responsibilities include obtaining consent signatures, resolving billing issues, and maintaining HIPAA confidentiality while supporting the Patient Access

Qualifications

• High school diploma required
• 1–3 years administrative and in-person customer service experience
• Knowledge of medical terminology and insurance verification procedures
• Strong customer service skills and ability to resolve issues professionally
• Excellent written and verbal communication
• Ability to work in a fast-paced, team-oriented environment

Responsabilités

• Greet patients and families professionally
• Verify insurance coverage and pre-authorization requirements
• Enter patient demographics and insurance data into electronic medical records
• Ensure accurate collection of patient information
• Obtain signatures for consent and authorization forms
• Resolve insurance and billing-related issues and maintain HIPAA compliance
• Adhere to policies and assist with other duties as needed

Connaissances

Customer service

Communication skills

Teamwork

Medical terminology

Insurance verification

Formation

High school diploma

Outils

Electronic Medical Records

Description du poste

Site: Cooley Dickinson Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThe Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics.This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures.QualificationsMinimum Requirements:High school diploma or equivalent requiredOne (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred.Knowledge, Skills and Abilities:Knowledge of medical terminology and insurance verification procedures.Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.Excellent communication skills, both written and verbal.Ability to work well in a fast-paced environment.Ability to work effectively in a team-oriented setting.Additional Job Details (if applicable)Location/Hours:This is a full-time, 40-hour per week position (Monday–Friday). Shift hours will vary between 9:00 AM – 5:30 PM and 9:30 AM – 6:00 PM, depending on therapist coverage needs. Primary placement is at the Hadley Rehabilitation location, with occasional coverage required at additional off-site rehabilitation clinics as needed.Essential Job Functions:Greet patients and families in a professional and welcoming manner.Verify insurance coverage and pre-authorization requirements.Collect and enter patient demographics and insurance information into electronic medical records.Ensure accurate and complete collection of patient demographic and insurance information.Obtain necessary signatures for consent and authorization forms.Resolve insurance and billing-related issues.Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.Adhere to all HIPAA regulations and patient confidentiality guidelines.Performs other duties as assigned.Complies with all policies and standards.Remote TypeOnsiteWork Location380 Russell StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$19.81 - $28.30/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.