Rehab Care Coordinator - Patient-Centric Team Support

Complete Care Centers; Lakeland (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with 2% company match

Competitive PTO

Sick days

6 paid holidays + 1 floating holiday

Company-paid life insurance

Short-term disability coverage

Job summary

Complete Care Centers in Lakeland, FL seeks dedicated rehab support professionals to coordinate therapies, document real-time care, and assist with insurance and scheduling. You will work with clinicians to ensure high-quality, patient-focused outcomes.

We welcome candidates with 1–2 years in rehab or therapy support, strong communication, and solid EHR skills. This full-time role offers comprehensive benefits and a collaborative clinic environment focused on compassionate care.

Qualifications

• 1–2 years of rehab, therapy, or patient support experience.
• EHR documentation experience.
• Excellent communication and patient engagement skills.
• Attention to detail and teamwork.

Responsibilities

• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately and in real time.
• Monitor patient tolerance and elevate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute DME and provide patient training on proper use, safety, and care.
• Ensure patients receive therapies per provider-prescribed cadence.
• Identify care plan deviations and elevate to the Lead Care Coordinator.
• Support care plan scheduling through communication with Administrative Care Coordinators.
• Document all therapy services accurately in the EHR.
• Ensure therapy documentation supports billing integrity.
• Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.
• Verify accurate patient insurance information during patient visits.
• Escalate missing or unclear authorizations to Administrative Care Coordinators.
• Support billing integrity through complete and timely documentation.
• Identify authorization barriers impacting care and communicate appropriately.
• Monitor patient attendance and elevate compliance gaps.
• Support KPI goals linked to therapy throughput and care plan adherence.
• Participate in team huddles and workflow discussions.
• Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
• Assist clinic operations during high-volume moments.
• Support unified patient care and interdepartmental teamwork.

Skills

Communication

Patient engagement

Attention to detail

EHR proficiency

Tools

EHR system

Job description

Complete Care Centers in Lakeland, FL seeks dedicated rehab support professionals to coordinate therapies, document real-time care, and assist with insurance and scheduling. You will work with clinicians to ensure high-quality, patient-focused outcomes.

We welcome candidates with 1–2 years in rehab or therapy support, strong communication, and solid EHR skills. This full-time role offers comprehensive benefits and a collaborative clinic environment focused on compassionate care.