Regulatory Risk & Compliance Analyst (Hybrid)

First Citizens Bank; Raleigh (NC); Hybrid; USD 65,000 - 95,000; Full time

Job summary

First Citizens Bank in Raleigh, NC, seeks a Risk Analyst II to support compliance and risk management by interpreting regulatory changes, evaluating applicability to operations, and documenting remediation plans.

The role analyzes laws and regulations, partners with business units to address gaps, drafts responses to complaints, monitors SLAs, and assists with agency inquiries in a hybrid work setting.

Qualifications

• Bachelor's degree with 1 year experience or high school diploma with 5 years in Risk Analytics or Analytics.

Responsibilities

• Analyze and interpret federal, state, and local laws, regulations, statutes, and regulatory guidance to assess potential impacts on business operations, policies, and procedures.
• Evaluate departmental processes and controls to determine compliance with applicable regulatory requirements and identify areas of potential risk or non-compliance.
• Partner with business unit leaders to develop, implement, and monitor corrective action plans to address identified compliance gaps and mitigate regulatory risk.
• Review, investigate, and document customer complaints to identify potential regulatory, compliance, legal, operational, or reputational risks requiring escalation.
• Utilize complaint management systems to categorize, track, and elevate complaints to Compliance per governance processes.
• Perform root cause analysis of customer allegations by reviewing account documents, system records, and applicable requirements.
• Draft clear responses to customer complaints ensuring adherence to regulatory standards and SLAs.
• Monitor complaint resolution timelines and manage case inventories to meet deadlines.
• Assist Compliance with agency complaints and other risk inquiries.
• Identify emerging complaint trends and control weaknesses; communicate findings and recommend improvements.
• Maintain detailed documentation supporting investigations per retention requirements.

Skills

Regulatory Compliance

Detail oriented

Interpersonal skills

Analytical Reasoning

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank in Raleigh, NC, seeks a Risk Analyst II to support compliance and risk management by interpreting regulatory changes, evaluating applicability to operations, and documenting remediation plans.

The role analyzes laws and regulations, partners with business units to address gaps, drafts responses to complaints, monitors SLAs, and assists with agency inquiries in a hybrid work setting.