Regulatory Project Manager: Quality, Compliance & Oversight

MBTA; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

The MBTA seeks a Project Manager of Quality, Compliance, and Oversight to oversee the development, verification, and close-out of regulatory findings from authorities like FTA, DPU, and SSO. You’ll drive the scope and deliverables from initiation through close-out within a cross-functional team led by senior directors.

You will manage budgets, schedules, and quality while coordinating with internal MBTA departments, regulators, and contractor teams to satisfy Corrective Action Plans and

Qualifications

• Bachelor's degree from an accredited institution in Engineering, Public Administration, Business Administration, Planning, or related field.
• Five years of experience in project management, public administration, or planning in transportation services, or related industry experience.
• One year supervisory, managerial, and/or leadership experience.
• Experience with methods of business process redesign and familiarity with Quality Assurance principles.
• Excellent writing, organizational, analytical, time management and interpersonal skills.
• Proficient in Microsoft Word, Excel, Project, Visio and PowerPoint applications.
• Effective professional written and verbal communication and interpersonal skills.
• Proven track record of collaboration, transparency, and problem-solving skills.
• Ability to communicate with customers, employees and vendors.
• Excellent customer service and diplomatic approach to issue, risk identification and resolution.
• Ability to supervise and work effectively with a diverse workforce.
• Possess a valid driver's license.

Responsibilities

• Oversee multiple QCO projects, coordinating among internal MBTA stakeholders and external parties.
• Ensure deliverables meet budget, schedule, and quality standards; manage resources.
• Coordinate plan reviews with internal departments and regulators.
• Assist in developing project scopes, RFPs, statements of work, and regulator submissions.
• Assist with negotiations of assignments, task orders, changes, and contingency use.
• Coordinate with MBTA teams and contractors to align activities.
• Organize and coordinate diverse meetings and presentations.
• Lead process redesign initiatives across departments to drive transformation.
• Prepare correspondence, reports, charts, and presentations using MS Word/Excel/Project/PowerPoint.
• Identify and resolve project issues; escalate when needed.
• Prepare task orders for consultants and manage external support.

Skills

Project management

Supervisory leadership

Quality Assurance

Communication skills

MS Office Suite

Customer/vendor communication

Collaboration

Transit/public sector experience

Education

Bachelor's degree in Engineering / Public Administration / Business Administration / Planning

Master's degree in Civil Engineering / Public Administration / Planning (preferred)

Tools

MS Office Suite (Word, Excel, Project, Visio, PowerPoint)

Job description

The MBTA seeks a Project Manager of Quality, Compliance, and Oversight to oversee the development, verification, and close-out of regulatory findings from authorities like FTA, DPU, and SSO. You’ll drive the scope and deliverables from initiation through close-out within a cross-functional team led by senior directors.

You will manage budgets, schedules, and quality while coordinating with internal MBTA departments, regulators, and contractor teams to satisfy Corrective Action Plans and