Manager of Quality, Infrastructure Engineering

Massachusetts-Bay-Transportation-Authority; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Massachusetts Bay Transportation Authority seeks a Quality Manager to lead QA/QC activities for infrastructure, audits, inspections, and performance analysis. The role evaluates quality control processes, identifies risks, and drives improvements to meet standards and best practices. Collaboration with engineering, maintenance, and operations ensures reliability and regulatory compliance.

Qualifications

• Experience with QA/QC in infrastructure design, maintenance, and operations.
• Ability to develop and interpret quality standards, policies, and procedures.
• Strong analytical skills and experience in inspections, audits, and performance analysis.

Responsibilities

• Lead QA/QC activities across infrastructure maintenance and projects.
• Develop metrics and analytics to measure quality program performance.
• Ensure compliance with MBTA policies, state and federal regulations.
• Provide engineering support to project managers through design reviews and field inspections.
• Collaborate with engineers, maintenance, operations, and consultants to improve reliability.

Skills

Quality Assurance

QA/QC

Data analysis

Root cause analysis

Audits

Regulatory compliance

Supplier management

Education

Bachelor's degree in Engineering or related field

Tools

NBIS

Job description

The Quality Manager leads quality assurance activities for infrastructure, including audits, inspections, and performance analysis of maintenance and operational practices. The role evaluates the effectiveness of quality control processes, identifies risks and gaps, and drives improvements to ensure work is performed in accordance with established standards and best practices. The Quality Manager also supports the development and interpretation of quality standards, policies, and procedures, and collaborates with internal stakeholders and third-party consultants to strengthen system reliability, ensure regulatory compliance, and advance continuous improvement across the MBTA.

This position sits within the Infrastructure Maintenance Quality Management team and reports to the leadership of Infrastructure Maintenance Quality Management. The Quality Manager supports quality oversight of infrastructure within Engineering and Maintenance, working closely with engineering, maintenance, and operations teams to ensure infrastructure is designed, maintained, and operated in accordance with established standards and best practices. This role does not have direct supervisory responsibility but plays a key role in influencing and improving quality outcomes across these functions.

• Supports the overall goals, priorities, and strategic initiatives for all QA/QC Department Initiatives.
• Supports assigned QA/QC Department related engineering activities for planning, design, and construction work involving multiple consultants and contractors.
• Develops and maintains QA/QC technical requirements and criteria related to Infrastructure design, including but not limited to design criteria, standard specifications and drawings. Review and assess requests that may deviate from established QA/QC standards.
• Collaborates closely with Construction, Operations, and others to continuously validate and improve requirements based on current industry best practices.
• Establishes goals, priorities and strategic initiatives for the delivery of QA/QC infrastructure maintenance requirements.
• Leads the development of metrics and other analytical tools to measure the performance of the departmental quality assurance and quality control programs.
• Ensures Infrastructure Department QA/QC processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current MBTA’s policies and procedures, state and federal rules/regulations.
• Provides QA/QC Department related engineering support to Project Managers throughout the planning, design and construction phase of capital projects. Support includes but is not limited to design reviews, construction submittal reviews, response to requests for information, preparation of field clarifications, field inspection etc.
• Read, interpret, and make recommendations based upon technical documents, drawings, blueprints, maintenance manuals, specifications, schematics, and other sample test.
• Provides QA/QC support to the department on matters as directed and requested; serves as staff on a variety of committees; prepares and presents reports, presentations, and other necessary correspondence.
• Reports on the performance of Quality Assurance Standards to MBTA senior managers and other stakeholders.
• Manage Suppliers to ensure supplier meet on time/delivery/budget flawless launch for new projects.
• Perform Analysis of Root Cause, Pareto, Mean Time to Repair, Mean Time between service affecting failures.
• Assists in the Authority’s response to extraordinary situations including emergencies, derailments, accidents, serious service delays, severe weather in order ensure safety and security of riders, employees, and MBTA assets.
• Communicate effectively with customers, vendors, and employees.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• None.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement.
• An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement
• A Master’s degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

• A Master’s degree or higher from an accredited institution in a technical field related to Electrical Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering Technology, Railroad Engineering, or a related field.
• Ten (10) years of experience working in EPC (Engineering Procurement and Construction) EC (Engineering and Construction) or Assets integrity risk management.
• CQA/CQE Certified quality auditor, Certification in Quality Engineer/Quality System, or Lean/Six sigma Certification.
• Federal or State Regulatory industry working experience in Quality and Reliability management.
• Extensive experience in project management, technical design, inspection, rating schemes such as NBIS, and rehabilitation experience on transit infrastructure projects.
• Incident investigation with strong problem-solving skills. Performed Inspections and evaluated the state of condition for capital assets.
• Computerized work management software.