Regulatory Operations Lead — NYC Hybrid, AI-Driven Compliance

Via; New York (NY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is hiring a Regulatory Operations Lead to oversee end-to-end regulatory programs supporting transit partnerships. The role emphasizes strict adherence to federal, state, and local transit regulations, ADA accessibility, and contractual requirements, with AI-driven tooling to modernize reporting and risk detection.

The position is based in NYC with a 3x weekly office requirement and requires 6+ years of relevant experience plus a Bachelor's degree.

Qualifications

• 6+ years of operations/ regulatory experience in transit or related field.
• Bachelor's degree required; field-related advanced degree a plus.
• Strong project and program management skills with ability to manage complex dependencies.
• Excellent communication and stakeholder management across Legal, Policy, and Operations.

Responsibilities

• Lead end-to-end regulatory operations across federal, state, and local transit rules.
• Integrate AI tooling, automated reporting, and predictive risk detection into compliance workflows.
• Build analytical infrastructure to monitor SLAs and ensure audit readiness in US markets.
• Manage structured systems and visual tracking for compliance priorities and timelines.
• Collaborate with Legal, Expansion, and Market Operations to align regulatory requirements with operations.
• Oversee governance and ensure ADA accessibility and contractual transit requirements are met.

Skills

Regulatory compliance

Program management

Operations management

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree

Tools

Salesforce

Job description

Via is hiring a Regulatory Operations Lead to oversee end-to-end regulatory programs supporting transit partnerships. The role emphasizes strict adherence to federal, state, and local transit regulations, ADA accessibility, and contractual requirements, with AI-driven tooling to modernize reporting and risk detection.

The position is based in NYC with a 3x weekly office requirement and requires 6+ years of relevant experience plus a Bachelor's degree.