Regulatory Operations Lead

Via; New York (NY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is hiring a Regulatory Operations Lead to oversee end-to-end regulatory programs supporting transit partnerships. The role emphasizes strict adherence to federal, state, and local transit regulations, ADA accessibility, and contractual requirements, with AI-driven tooling to modernize reporting and risk detection.

The position is based in NYC with a 3x weekly office requirement and requires 6+ years of relevant experience plus a Bachelor's degree.

Qualifications

• 6+ years of operations/ regulatory experience in transit or related field.
• Bachelor's degree required; field-related advanced degree a plus.
• Strong project and program management skills with ability to manage complex dependencies.
• Excellent communication and stakeholder management across Legal, Policy, and Operations.

Responsibilities

• Lead end-to-end regulatory operations across federal, state, and local transit rules.
• Integrate AI tooling, automated reporting, and predictive risk detection into compliance workflows.
• Build analytical infrastructure to monitor SLAs and ensure audit readiness in US markets.
• Manage structured systems and visual tracking for compliance priorities and timelines.
• Collaborate with Legal, Expansion, and Market Operations to align regulatory requirements with operations.
• Oversee governance and ensure ADA accessibility and contractual transit requirements are met.

Skills

Regulatory compliance

Program management

Operations management

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree

Tools

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.

Regulatory Operations Lead,

You will lead complex compliance and operational programs directly supporting Via's transit partnerships. You will oversee end-to-end regulatory operations, ensure strict adherence to public transit rules and safety standards, integrate modern AI-driven operational tools, and drive strategic cross-functional execution.

What You’ll Do:

• This role is based in NYC with a 3x per week office requirement.**
• Regulatory Compliance & Governance: Manage and ensure full compliance with federal, state, and local transit regulations, accessibility mandates (e.g., ADA), and contractual public transit requirements (e.g., FTA).
• AI & Automation Integration: Modernize operational compliance by integrating AI tooling, automated reporting pipelines, and predictive risk detection; replacing legacy transit paperwork with scalable AI solutions.
• Operational Performance & Risk Management: Build the analytical infrastructure to monitor service-level agreements, conduct strategic audits, and ensure 100% operational audit-readiness across our US markets.
• Program & Project Management: Build and manage structured systems and visual tracking workflows to manage complex compliance dependencies, timelines, and execution priorities.
• Cross-Functional Collaboration: Partner directly with Legal, Expansion, and Market Operations teams to seamlessly integrate regulatory requirements into daily operational execution and organizational workflows.

Who You Are:

• Experienced operations manager, with at least 6+ years of experience and hold a Bachelor's degree
• Independent self-starter who thrives in fast-paced environments and feels comfortable with a high level of responsibility
• Expert project and program manager with strong skills in building systems to calendar, monitor, and track complex dependencies across cross-functional teams
• Effective communicator who excels in conducting complex operational analyses and distilling key insights for various stakeholders
• Project ownership mindset: Effective at managing multiple tasks simultaneously, comfortable taking on responsibility, and working in an independent manner
• Collaborative team player skilled at generating buy-in and working effectively across legal, policy, and operations teams
• Detail-oriented executor who is obsessively action-oriented, thrives operating autonomously, and maintains rigorous standards
• Prior compliance background or Salesforce experience is a plus, but not required - skills can be learned on the job

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 - $165,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.