Regulatory Compliance & Customer Complaints Supervisor

Philadelphia Gas Works; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free Health Insurance

Free Dental Insurance

Pension Plan

Free Parking

Wellness Programs

Job summary

Philadelphia Gas Works seeks a Supervisor - Customer Complaints & Regulatory Compliance to oversee dispute resolution and personnel management. The role involves handling customer inquiries, participating in budget processes, and maintaining documentation.

The successful candidate will have an associate degree, relevant experience in the utility sector, and excellent communication skills. A strong benefits package including free health and dental insurance is offered.

Qualifications

• 3 to 5 years of experience in the utility industry.
• Knowledge of Public Utility Commission regulations.
• Ability to handle multiple tasks under deadlines.

Responsibilities

• Oversee functions related to customer inquiries.
• Coordinate subordinate work activities.
• Participate in annual budget preparation.

Skills

Leadership ability

Customer service

Problem-solving skills

Communication skills

Microsoft Office proficiency

Education

Associate degree in Business Administration or related fields

Tools

PGW Legacy CICS Billing System

Kubra Bill Print System

Job description

Philadelphia Gas Works seeks a Supervisor - Customer Complaints & Regulatory Compliance to oversee dispute resolution and personnel management. The role involves handling customer inquiries, participating in budget processes, and maintaining documentation.

The successful candidate will have an associate degree, relevant experience in the utility sector, and excellent communication skills. A strong benefits package including free health and dental insurance is offered.