Regulatory & Client Solutions Associate

Raymond James Financial, Inc.; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Raymond James Financial, Inc. is seeking a customer service professional in Memphis to process financial transactions and handle inquiries via phone and email. You will refer complex matters to colleagues, maintain records, and organize daily work to adapt to changing priorities.

The role emphasizes following regulatory procedures, developing technical skills through training, and delivering clear, helpful communication to customers and internal stakeholders.

Qualifications

• Experience in customer service and handling inquiries with accuracy.
• Ability to follow procedures and regulatory guidelines.
• Proven organizational and time-management skills for prioritizing tasks.
• Strong verbal and written communication to explain complex information.

Responsibilities

• Processes financial transactions accurately.
• Assist with information requests and refer complex matters to colleagues.
• Answer calls and assist inquiries via email or mail with basic information.
• Carry out standard customer service activities and handle simple inquiries.
• Maintain files and records.
• Organize daily work schedule in line with changing priorities.
• Follow mandatory procedures to meet quality standards and regulatory codes.
• Develop and maintain procedural or technical skills through training and coaching.

Skills

Organizational and time management

Problem solving

Call center software

Verbal and written communication

Regulatory knowledge adaptation

Data analysis for decision support

Customer relationship management

Policy interpretation and planning

Office software suite (Word, Excel,)

Data interpretation from multiple data

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Microsoft Outlook

Call center software

Job description

Raymond James Financial, Inc. is seeking a customer service professional in Memphis to process financial transactions and handle inquiries via phone and email. You will refer complex matters to colleagues, maintain records, and organize daily work to adapt to changing priorities.

The role emphasizes following regulatory procedures, developing technical skills through training, and delivering clear, helpful communication to customers and internal stakeholders.