Regulatory Change Management (RCM) Operational Readiness Support Analyst

NTT DATA North America; New Jersey; On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k plan

AD&D insurance

Employee assistance

HSA/FSA option

Job summary

NTT DATA is seeking an Regulatory Change Management (RCM) Operational Readiness Support Analyst in New Jersey to design, document, and implement RCM processes ensuring BAU readiness. You will develop policies, procedures, models, and controls while creating user guides and training materials to drive stakeholder adoption and platform onboarding.

You will partner with Compliance, Legal, Risk, Operations and Technology to translate regulatory requirements into executable processes, support go-live

Qualifications

• Minimum 3+ years of experience in Regulatory Change Management, Compliance Operations, Risk Management, Governance, or related regulatory programs.
• Minimum 3+ years of experience creating and maintaining business documentation, including policies, procedures, operating models, process maps, and training materials.
• Experience supporting operational readiness, business process implementation, change management, or BAU transition activities.
• Strong understanding of regulatory compliance frameworks, governance structures, and operational control environments.
• Experience working with cross-functional stakeholders including Compliance, Legal, Risk, Operations, and Technology teams.
• Strong business writing, documentation, and communication skills with the ability to translate complex regulatory and operational requirements into clear, user-friendly documentation.
• Experience supporting platform onboarding, user training, process adoption, and change enablement initiatives.
• Knowledge of process improvement methodologies, workflow documentation, and operational controls.
• Strong organizational skills with the ability to manage multiple deliverables, timelines, and stakeholder expectations.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio or other process-mapping tools.
• Travel: This position may require occasional travel for stakeholder meetings, workshops, training sessions, and program-related activities.
• Degree: Bachelor’s degree in Business Administration, Finance, Risk Management, Compliance, Law, Public Policy, or a related discipline.

Responsibilities

• Support the design, documentation, and implementation of Regulatory Change Management (RCM) operating processes to ensure operational readiness and seamless BAU transition.
• Develop and maintain RCM documentation, including policies, procedures, operating models, standards, process flows, controls, and governance artifacts.
• Create training materials, user guides, communications, and knowledge transfer documentation to support stakeholder adoption and platform onboarding.
• Assist in operational readiness assessments, process reviews, and gap analyses to ensure governance, controls, and operating procedures are established prior to go-live.
• Support change enablement activities, including stakeholder engagement, training coordination, and readiness tracking across impacted business functions.
• Partner with Compliance, Legal, Risk, Operations, and Technology teams to translate regulatory requirements and target operating models into executable processes.
• Support implementation, go-live planning, and post-go-live stabilization activities for RCM processes, tools, and governance frameworks.
• Coordinate with external vendors and internal stakeholders to ensure process documentation, workflows, system functionality, and operating procedures are aligned.
• Monitor and track documentation updates, governance requirements, action items, and readiness milestones to support program objectives.
• Contribute to the development of auditable and sustainable RCM processes that support regulatory compliance, governance oversight, and operational effectiveness.

Skills

Regulatory Change Mgmt

Compliance Ops

Risk Management

Governance

Cross-functional

Business Writing

Documentation

Platform Onboarding

Change Enablement

MS Office Suite

Education

Bachelor’s degree in Business Administration, Finance, Risk Management, Compliance, Law, Public Policy

Tools

Visio

Workflow Tools

GRC Platforms

Job description

Company Overview

None

Job Description

Regulatory Change Management (RCM) Operational Readiness Support Analyst

Day to Day job Duties: (what this person will do on a daily/weekly basis)

• Support the design, documentation, and implementation of Regulatory Change Management (RCM) operating processes to ensure operational readiness and successful transition to Business as Usual (BAU).
• Develop and maintain RCM documentation, including policies, procedures, operating models, standards, process flows, controls, and supporting governance artifacts.
• Create training materials, user guides, communications, and knowledge transfer documentation to support stakeholder adoption and platform onboarding.
• Assist in operational readiness assessments, process reviews, and gap analyses to ensure governance, controls, and operating procedures are fully established prior to go-live.
• Support change enablement activities, including stakeholder engagement, training coordination, and readiness tracking across impacted business functions.
• Partner with Compliance, Legal, Risk, Operations, and Technology teams to translate regulatory requirements and target operating models into executable business processes.
• Support implementation, go-live planning, and post-go-live stabilization activities for RCM processes, tools, and governance frameworks.
• Coordinate with external vendors and internal stakeholders to ensure process documentation, workflows, system functionality, and operating procedures are aligned.
• Monitor and track documentation updates, governance requirements, action items, and readiness milestones to support program objectives.
• Contribute to the development of auditable and sustainable RCM processes that support regulatory compliance, governance oversight, and operational effectiveness.

Basic Qualifications

what are the skills required to this job with minimum years of experience on each

• Minimum 3+ years of experience in Regulatory Change Management, Compliance Operations, Risk Management, Governance, or related regulatory programs.
• Minimum 3+ years of experience creating and maintaining business documentation, including policies, procedures, operating models, process maps, and training materials.
• Experience supporting operational readiness, business process implementation, change management, or BAU transition activities.
• Strong understanding of regulatory compliance frameworks, governance structures, and operational control environments.
• Experience working with cross-functional stakeholders including Compliance, Legal, Risk, Operations, and Technology teams.
• Strong business writing, documentation, and communication skills with the ability to translate complex regulatory and operational requirements into clear, user-friendly documentation.
• Experience supporting platform onboarding, user training, process adoption, and change enablement initiatives.
• Knowledge of process improvement methodologies, workflow documentation, and operational controls.
• Strong organizational skills with the ability to manage multiple deliverables, timelines, and stakeholder expectations.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio or other process-mapping tools.
• Travel: This position may require occasional travel for stakeholder meetings, workshops, training sessions, and program-related activities.
• Degree: Bachelor’s degree in Business Administration, Finance, Risk Management, Compliance, Law, Public Policy, or a related discipline.

Nice to Have

• Experience within Financial Services or other highly regulated industries.
• Familiarity with Regulatory Change Management platforms, workflow tools, or GRC solutions.
• Knowledge of regulatory implementation programs, compliance transformation initiatives, or enterprise governance frameworks.
• Experience supporting process design, target operating model development, or control framework implementation.
• Certifications related to Compliance, Risk Management, Project Management, Business Analysis, or Change Management.
• Experience working with third-party vendors and enterprise technology implementation programs.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$60.72to $70.18]. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

Accessibility & Equal Opportunity

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