Regulatory Case Specialist - Client Support (L1)

Wipro; Charlotte (NC); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro is seeking a dedicated service associate to handle client cases with accuracy and speed, ensuring acknowledgment, tracking, prioritization, and resolution within defined SLAs. You will log cases in the internal tool, update daily, and escalate serious issues as needed.

The role requires using client tools, maintaining knowledge bases, and participating in trainings on new regulatory guidelines to ensure compliant service delivery.

Responsibilities

• Acknowledge client cases per SLA, log into internal tool, and prioritize based on regulatory guidelines
• Update case logs daily and forward to agents and QAs
• Maintain internal knowledge bases and ensure timely case updates
• Identify red flags and escalate non‑compliant or delayed cases to the Team Leader
• Collaborate with clients and trainings on new regulatory guidelines for a client process

Skills

Drone Scan

Job description

Wipro is seeking a dedicated service associate to handle client cases with accuracy and speed, ensuring acknowledgment, tracking, prioritization, and resolution within defined SLAs. You will log cases in the internal tool, update daily, and escalate serious issues as needed.

The role requires using client tools, maintaining knowledge bases, and participating in trainings on new regulatory guidelines to ensure compliant service delivery.