Client Case & Regulatory SLA Specialist

Wipro Technologies; San Diego (CA); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical & Dental

Paid Time Off

Disability Insurance

Job summary

Wipro Limited in San Diego, CA is seeking a Client Case Coordinator to manage client cases in compliance with SLAs and regulatory guidelines. The role focuses on acknowledging, tracking, prioritizing, logging cases, and coordinating with agents and QA to ensure timely resolution.

You will work with internal tools, maintain logs, and participate in trainings on new regulatory changes. Strong communication and attention to detail are essential.

Qualifications

• Mandatory Skills: Drone Scan.

Responsibilities

• Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting
• Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines
• Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting
• Build capability to ensure operational excellence and maintain superior customer service levels for the existing client

Skills

Drone Scan

Job description

Wipro Limited in San Diego, CA is seeking a Client Case Coordinator to manage client cases in compliance with SLAs and regulatory guidelines. The role focuses on acknowledging, tracking, prioritizing, logging cases, and coordinating with agents and QA to ensure timely resolution.

You will work with internal tools, maintain logs, and participate in trainings on new regulatory changes. Strong communication and attention to detail are essential.