Regulated Network Infrastructure Engineer — Incident Response

American Electric Power; Michigan; On-site; USD 99,000 - 129,000; Full time

Job summary

American Electric Power (AEP) is seeking an experienced Network Operations engineer to support the nuclear operations’ network infrastructure. The role focuses on incident response, lifecycle refreshes, and vulnerability remediation within a regulated NERC CIP framework.

You will manage day-to-day network support, outages, and change requests, while ensuring security controls, audit readiness, and on-call rotations are met.

Qualifications

• Bachelor's degree in computer science, engineering, or related technical field is required.
• 7+ years of relevant work experience in network operations or engineering in a large enterprise or regulated environment.
• Experience with TCP/IP, DNS, DHCP and network security best practices.
• Experience with incident, change, and problem management ITIL processes.

Responsibilities

• Provide day-to-day support for network infrastructure in a regulated environment.
• Respond to and resolve network incidents, outages, and service degradation.
• Execute operational tasks and configuration changes per change management and NERC CIP requirements.
• Perform lifecycle refresh activities including hardware/software upgrades and replacements.
• Identify, track, and remediate network vulnerabilities in alignment with NERC CIP standards.
• Support firewall configuration and maintenance (Cisco ASA, FTD, Fortigate).
• Ensure compliance with NERC CIP controls including access management, configuration management, patching, and audit readiness.
• Maintain documentation to support regulatory audits and compliance reporting.
• Participate in a 24x7 on-call rotation.

Skills

Network operations

Incident response

Troubleshooting

TCP/IP/DNS/DHCP

ITIL processes

Regulated environment

On-call rotation

Education

Bachelor's degree in computer science/engineering/related field

Tools

SolarWinds

Splunk

Cisco ASA

Fortigate

FTD

IPAM/DDI

Job description

American Electric Power (AEP) is seeking an experienced Network Operations engineer to support the nuclear operations’ network infrastructure. The role focuses on incident response, lifecycle refreshes, and vulnerability remediation within a regulated NERC CIP framework.

You will manage day-to-day network support, outages, and change requests, while ensuring security controls, audit readiness, and on-call rotations are met.