Regulated Industries Customer Success Leader

Anthropic; San Francisco (CA); On-site; USD 350,000 - 550,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Office in San Francisco

Job summary

Anthropic is seeking a Head of Regulated Industries – Customer Success to lead the team serving Financial Services and Healthcare & Life Sciences customers, spanning the Claude Platform, Claude Code, and Claude Cowork. You will guide governance, procurement, security reviews, and model risk to ensure scalable, compliant deployment across complex accounts.

You will partner with sales, build scalable playbooks, and drive consumption while maintaining a strong executive presence with CIOs, CISOs,

Qualifications

• 10+ years in customer success or customer-facing roles, with front-line management experience
• Direct experience driving a Success business with regulated customers
• Proven track record building customer success teams in SaaS/API/AI/ML environments
• Experience managing enterprise portfolios with multi-million annual contracts

Responsibilities

• Directly manage and develop a team of Customer Success Managers for Financial Services and Healthcare & Life Sciences accounts
• Own hiring plans for the team and develop managers
• Coach a team on regulated-customer success practices including governance, procurement, security, and model-risk reviews
• Drive core CS metrics: expansion, health, retention, CSAT
• Lead executive engagements with CIOs, CISOs, CROs, and compliance leaders
• Develop and refine the regulated-industries success methodology and playbooks
• Partner with Regulated Industries sales to align on account strategy and handoffs
• Collaborate with Product, Engineering, Security, Legal and Marketing to represent regulated customers’ needs
• Establish an AI-first team culture and hands-on product expertise
• Conduct regular performance reviews and career development planning
• Own portfolio planning and renewal-risk mitigation
• Serve as escalation point for at-risk customers
• Create advocacy assets and reference architectures for regulated customers
• Champion responsible AI deployment practices

Skills

Customer Success Leadership

Regulated industries experience

Executive stakeholder management

SaaS / AI/ML experience

Education

Bachelor’s degree or equivalent

Job description

Anthropic is seeking a Head of Regulated Industries – Customer Success to lead the team serving Financial Services and Healthcare & Life Sciences customers, spanning the Claude Platform, Claude Code, and Claude Cowork. You will guide governance, procurement, security reviews, and model risk to ensure scalable, compliant deployment across complex accounts.

You will partner with sales, build scalable playbooks, and drive consumption while maintaining a strong executive presence with CIOs, CISOs,