Registration Trainer-Central Business Office

Baptist; Memphis (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Registration Trainer-Central Business Office in Memphis, TN, is responsible for educating new hires and providing ongoing education to staff across Baptist Memorial Health Care Corporation. This role ensures accurate data input during scheduling, insurance, pre-registration and registration processes to support revenue cycle integrity.

You will develop training materials, assess competencies, and guide front desk workflows.

Qualifications

• Minimum high school diploma; CHAA certification or within 1 year of employment.
• Five years of physician practice experience with patient registration and insurance verification.
• Experience with government and commercial payers and revenue cycle systems.
• Proficiency in EPIC or similar practice management systems.

Responsibilities

• Conduct registration and scheduling education/training for staff.
• Identify and develop staff competencies.
• Assist in developing and updating training materials.
• Ensure success of all registration-related revenue cycle activities.
• Provide guidance on best practices for appointment scheduling and front desk workflows.

Skills

Training skills

Interpersonal skills

Communication

Initiative

Education

High School Diploma

CHAA certification

Tools

EPIC practice management

Microsoft Word

Microsoft Excel

Job description

Registration Trainer-Central Business Office

Memphis, TN, United States

Job Info

• Job Identification 46381
• Job Category REVENUE CYCLE
• Business Unit BMG Clinics
• Department BMG System Services

Job Description

Job Summary

This position is responsible for providing education/training to new hires and for on-going education to staff across the organization. This position is also accountable for the on-going development, implementation and monitoring of the quality of information input into the system during the process of scheduling, insurance, pre-registration and registration.

Responsibilities

• Conduct registration and scheduling education/training to staff
• Responsible for identifying and developing competencies for staff
• Assist in the development and update of all training materials
• Responsible for the success of all assigned registration related revenue cycle activities.
• Provides guidance and development for best practices related to appointment scheduling, registration and front desk workflows.

Specifications

Experience

Minimum Required

• Five years or more physician practice experience to include patient registration and insurance verification or related area. In-depth knowledge and understanding of both governmental and commercial payers. Must be knowledgeable of the revenue cycle and practice management systems.

Preferred/Desired

Education

Minimum Required

• Minimum High School Diploma CHAA(Certified Health Access Associate) certified or obtain within a year of employment.

Preferred/Desired

Training

Minimum Required

• Possess basic computer skills, basic knowledge of Microsoft Word or Excel, medical terminology, registration and insurance verification processes.

Preferred/Desired

• Proficiency in EPIC practice management

Special Skills

Minimum Required

• Ability to demonstrate effective training skills is required. Excellent interpersonal skills are required with the ability to develop strong, collaborative relationships with individuals from various levels of the organization. Judgment and initiative requires as the Registration Training Specialist is accountable for accuracy and timelines of work that impacts the entire physician revenue cycle.

Preferred/Desired

• Previous teaching or training experience desired.

Licensure

• CHAA within one year.

Minimum Required

• CHAA