Registration Specialist

Baptist Memorial Health Care; Memphis (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

Baptist Memorial Health Care in Memphis is seeking a patient access coordinator to handle registration at BMG clinics and improve front desk productivity. The role focuses on reducing errors and standardizing processes across the revenue cycle.

You will train staff on Baptist One Care, support appointment scheduling, and participate in system testing and process enhancements to drive efficiency. Education typically requires an Associate degree or equivalent; 1+ year physician practice experience

Qualifications

• Associates degree or equivalent in healthcare or business preferred.
• Ability to use word processing, spreadsheet and internet tools.
• Strong collaboration with providers and staff to support registration and scheduling.

Responsibilities

• Provides and coordinates registration support for clinical staff and management.
• Guides Baptist One Care and Baptist Medical Group staff on appointment scheduling and front desk workflows.
• Tests Baptist One Care system and recommends improvements in scheduling and registration processes.
• Delivers training for BMG registration and scheduling new hires.
• Performs other duties as assigned.

Skills

Patient registration

Front desk collaboration

Team oriented

Education

Associates degree

Tools

EPIC Practice Management

Job description

Overview

This position focuses on patient access as the beginning of the revenue cycle for the BMG clinics including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with clinic and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization.

Job Responsibilities

• Provides and coordinates registration support for the clinical staff and management team.
• Provide guidance and development for Baptist One Care and Baptist Medical Group staff for best practices related to appointment scheduling, registration, and front desk workflows.
• Maintain a technical aptitude to conduct Baptist One Care system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities.
• Provides Baptist One Care training for BMG registration and scheduling new hires.
• Performs other duties as assigned.

Education

Associates degree or equivalent in healthcare or business related field preferred, or an equivalent combination of education and experience.

Experience

Minimum Experience: One (1) plus of physician practice experience. In-depth understanding of governmental and commercial payers. In-depth knowledge of revenue cycle and practice management systems.

Preferred/Desired Experience: Two (2) plus of physician practice experience. In-depth understanding of governmental and commercial payers. In-depth knowledge of revenue cycle and practice management systems.

Training

Proficiency in EPIC practice management.

Special Skills

Ability to use word processing, spreadsheet, internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team oriented environment. Proven track record in presentations and education of staff and providers.