Registration Specialist II - Cox South Emergency Room

CoxHealth; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth South in Springfield, MO seeks a Registration Specialist II to manage on-site patient registrations and financial clearance for both scheduled and unscheduled visits. The role emphasizes accurate demographics, insurance data capture, and patient contact with a courteous, efficient approach.

The position requires a high school diploma or equivalent and 1–2 years of registration experience. Night shifts, varied hours, and potential travel between CoxHealth sites may be involved.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of registration experience preferred.
• Proficient with computers and computer systems.
• Excellent customer service and communication skills.

Responsibilities

• Assist patients with on-site registration and arrival process for scheduled and unscheduled visits.
• Complete financial clearance at the time of service and manage accounts during registration downtimes.
• Greet and serve patients and staff professionally; may travel between sites and work extended hours as needed.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Teamwork

Computer skills

Education

High school diploma or equivalent

Job description

Facility CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department 1133 Patient Registration

Scheduled Weekly Hours 36

Hours Varied

Work Shift Night Shift (United States of America)

CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.

• Education Required: High school diploma or equivalent
• Experience Preferred: At least 1-2 years prior registration experience
• Skills Proficient in using computers and computer systems
• Skills Excellent customer service skills and ability to work with the public and co-workers
• Skills Excellent verbal and written communication skills.
• Skills Ability to multi-task in a fast-paced environment
• Skills Able to work independently and collaboratively in a team
• Licensure/Certification/Registration N/A