Registration Specialist II - Cox South Emergency Room

CoxHealth; Springfield (MO); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

CoxHealth in Springfield, MO is seeking a Registration Specialist II to support the on-site registration and arrival process for scheduled and unscheduled visits. You will gather accurate demographic and insurance information and manage patient financial obligations at the time of service.

The role requires excellent customer service and strong communication while greeting patients and working with a collaborative team.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of registration experience preferred.
• Strong computer and medical billing system skills.
• Excellent customer service, verbal and written communication.

Responsabilités

• Assist patients with on-site registration and arrival.
• Collect demographic and insurance information.
• Handle patient financial obligations at service time.
• Complete financial clearance for scheduled accounts.
• Greet and support patients and staff in a professional manner.
• Occasional travel between sites; extended hours as needed.

Connaissances

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Independent work

Formation

High school diploma or equivalent

Outils

Billing software

EMR systems

Computer systems

Description du poste

Facility:CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:1133 Patient RegistrationScheduled Weekly Hours:36Hours:VariedWork Shift:Night Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.Education Required: High school diploma or equivalent Experience Preferred: At least 1-2 years prior registration experience Skills Proficient in using computers and computer systems Excellent customer service skills and ability to work with the public and co-workers Excellent verbal and written communication skills. Ability to multi-task in a fast-paced environment Able to work independently and collaboratively in a team Licensure/Certification/Registration N/A