Registration Specialist II

CoxHealth; Springfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking a Registration Specialist II to support on-site registration and the arrival process for scheduled and unscheduled visits in Springfield, MO. You will collect demographic and insurance details and manage patient financial obligations at the time of service, ensuring a smooth and respectful experience for patients and team members.

The role may require travel between CoxHealth sites and extended hours based on department needs.

Qualifications

• High school diploma or equivalent.
• 1–2 years registration experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Assist patients with on-site registration and arrival.
• Collect demographic and insurance information; discuss financial obligations.
• Perform financial clearance on scheduled accounts during downtimes.
• Provide professional, friendly service to patients and staff.

Skills

Customer service

Communication skills

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Tools

Registration software

Job description

Facility:CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:1133 Patient RegistrationScheduled Weekly Hours:36Hours:VariedWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.Education Required: High school diploma or equivalent Experience Preferred: At least 1-2 years prior registration experience Skills Proficient in using computers and computer systems Excellent customer service skills and ability to work with the public and co-workers Excellent verbal and written communication skills. Ability to multi-task in a fast-paced environment Able to work independently and collaboratively in a team Licensure/Certification/Registration N/A