Registration Specialist - Emergency Department

Lehigh Valley Health Network; Easton (Northampton County); On-site; USD 30,000 - 45,000; Full time

Job summary

Lehigh Valley Health Network in Easton is seeking a patient registration specialist to coordinate patient registration, schedule appointments, and verify insurance details. The role demands strong customer service skills, the ability to handle high-stress situations, and experience in healthcare environments. Candidates should possess a high school diploma and ideally an associate's degree. This position offers an inclusive work environment with a diverse team to support patients' needs.

Qualifications

• 1 year of customer service or healthcare experience in a hospital/physician office.
• Ability to manage time and prioritize tasks effectively.
• Must remain calm in a high-stress environment.

Responsibilities

• Conduct patient interviews to gather necessary information.
• Ensure a positive patient registration experience.
• Review daily schedules for potential conflicts.

Skills

Customer Service

Critical Thinking

Computer Proficiency

Bilingual - Spanish/English

Education

High School Diploma/GED

Associate’s Degree in Health care or related field

Job description

Join a team that delivers excellence. Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Summary

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Works in an emergency department which encompasses varying levels of patient care. Educates patients regarding financial responsibilities and collects out of pocket fees.

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled. Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• High School Diploma/GED
• 1 year Customer service experience or
• 1 year Healthcare environment experience such as a hospital and/or physician office
• Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.
• Must adapt to change in volumes and demands positively and professionally effectively managing time and prioritizing tasks.
• Remains calm and resilient in a noisy, high-stress environment.
• Must react quickly in critical situations utilizing critical thinking skills.

Preferred Qualifications

• Associate’s Degree in Health care or related field
• 2 years registration/insurance verification in a health care setting
• Knowledge of medical terminology.
• Bi-lingual - Spanish/English.

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use; patient care may require kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Req ID: wd-JR136259