Front Desk Specialist

Lehigh Valley Health Network; East Stroudsburg (Monroe County); On-site; USD 35,000 - 45,000; Full time

Job summary

Lehigh Valley Health Network in East Stroudsburg, United States, is seeking a dedicated individual to coordinate patient registration and insurance verification. You will interact with patients to gather essential information and ensure a smooth scheduling process.

Qualified candidates will have a High School Diploma/GED and at least one year of experience in customer service or a healthcare environment. Bilingual skills in Spanish and English are preferred. This role emphasizes delivering an excellent experience for our diverse patient population.

Qualifications

• 1 year of experience in a customer service role.
• 1 year of experience in a healthcare environment.
• Ability to interact with a diverse customer base.

Responsibilities

• Conduct patient interviews to gather demographic and insurance information.
• Engage patients to create a welcoming experience.
• Ensure orders from referring providers are complete.
• Collect patient financial liabilities and create estimates.

Skills

Customer service

Healthcare environment

Computer proficiency

Bilingual (Spanish/English)

Education

High School Diploma/GED

Associate’s Degree in Health care or related field

Job description

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out-of-pocket fees.

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled. Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• High School Diploma/GED
• 1 year Customer service or
• 1 year Healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Preferred Qualifications

• Associate’s Degree Health care or related field
• 2 years registration/insurance verification in a health care setting
• Knowledge of medical terminology.
• Bi-lingual - Spanish/English.
• American Heart Association Basic Life Support - State of Pennsylvania

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.