Registration Specialist

Lehigh Valley Health Network; Emmaus (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare organization in Emmaus, Pennsylvania, seeks a Patient Registration Coordinator to manage patient registration, insurance verification, and scheduling. The role involves interviewing patients, educating them on financial responsibilities, and maintaining compliance. Candidates should have at least a high school diploma and customer service experience in a healthcare setting. Preferred qualifications include an associate degree and bilingual skills in Spanish and English.

Qualifications

• Must have at least 1 year customer service experience in healthcare.
• Proven ability to interact with diverse customers.
• Must pass required training within two attempts.

Responsibilities

• Conduct patient interviews by phone and in person.
• Educate patients regarding financial responsibilities.
• Ensure accurate patient registration and compliance.

Skills

Customer service

Computer proficiency

Communication skills

Education

High School Diploma/GED

Associate’s Degree in health care or related field

Job description

Join a team that delivers excellence. Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. We are a nationally recognized, forward‑thinking organization offering ample opportunities to do great work.

Summary

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.

Job Duties

• Interviews patients using open‑ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled. Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to services being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• High School Diploma/GED
• 1 year of customer service or 1 year in a healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Preferred Qualifications

• Associate’s Degree in health care or a related field
• 2 years of registration/insurance verification experience in a health care setting
• Knowledge of medical terminology.
• Bi‑lingual in Spanish/English.

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Employment

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.