Registration Specialist

St. Joseph’s/Candler Health System; Savannah, Northern (GA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking a Registration Specialist to efficiently register patients by collecting demographics and insurance details. The role includes securing co-pays, deductibles, deposits, or arranging payment plans, and ensuring a smooth front-desk experience.

Preferred candidates have a High School Diploma and 1 year of medical insurance knowledge. The position involves using the AuditLogix system to manage registrations and support patient satisfaction throughout the

Qualifications

• Verifies patient demographics and insurance information for claims submission.
• Interacts with patients to ensure understanding of registration requirements.
• Ensures accurate data entry and documentation in the system.

Responsibilities

• Verify patient demographics, insurance, and other data to submit claims.
• Create a welcoming environment for patients and families; assist with wait times and registration.
• Review and edit registrations in AuditLogix; correct errors flagged during audits.
• Notify patients of wait times and gather payment information; explain options and financial assistance.

Skills

Insurance verification

Demographics verification

Customer service

Payment collection

Education

High School Diploma

Tools

AuditLogix

Job description

The Registration Specialist is responsible for the accurate and efficient registration of patients by gathering and recording patient demographic and insurance data in the computer system. The job includes identification and collection of a patient's co-pay, deductible, deposit, or setting up payment plans.

Education

High School Diploma - Preferred

Experience

1 Year Medical Insurance Knowledge - Preferred

License & Certification

None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Creates and maintains welcoming environment for patient, families, and staff. Assumes responsibility for patient satisfaction related to instructions, wait times, anticipation of needs, and registration process. Promptly answers telephones, voice mails, and emails.
• Timely and accurately reviews, manages, and completes required edits to patient registration via the AuditLogix system. Correctly challenges inappropriate registration errors flagged in AuditLogix.
• Demonstrates a high priority towards recognizing patients who are waiting. Follows a standard routine to promote efficiency. Keeps patients informed of wait times.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.