Registration Specialist

Jackson Hospital; Montgomery (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Jackson Hospital (Marianna) seeks a healthcare front desk associate to support pre-registration, registration, and financial clearance at the point of service. You will verify insurance, coordinate benefits, and collect patient responsibility while maintaining HIPAA compliance.

The role requires a high school diploma, accuracy in data entry, excellent communication, and the ability to lift light luggage as needed. On-site work with a focus on patient satisfaction and efficient billing processes.

Qualifications

• High school diploma or equivalent (required).
• Healthcare office experience preferred.
• Ability to type 40–50 words per minute.

Responsibilities

• Handle pre-registration and registration, payer identification and verification, referrals to financial counseling, and point of service collections.
• Gather and enter patient demographic and benefit information accurately into computer systems.
• Verify benefits eligibility and coordination of benefits; determine and collect patient financial responsibility at the point of service.
• Adhere to regulatory requirements (HIPAA, EMTALA) and use AIDET to provide excellent customer service to patients and families.

Skills

Customer service

Medical terminology

Data entry

Typing speed 40–50 wpm

Communication

Lift 25–40 lbs

Interpersonal skills

Attention to detail

PC

Calculator

Education

High school diploma or equivalent

Tools

PC

Calculator

Job description

High school diploma or equivalent. Previous business office experience preferred in a healthcare environment. Ability to interact with the public, i.e. children, adolescents, adults and geriatric. Ability to interpret and possess basic medical and anatomy terminology skills. Manual dexterity and visual acuity necessary to utilize the PC and calculator. Visual acuity also necessary for filing and proofing documents. Ability to sit for prolonged periods of time. Verbal communication and hearing ability to communicate with a multitude of customers. Frequent lifting of patient luggage (25-40 lbs.) Ability to type 40 to 50 words per minute.

Job Description

Dependent upon assignment within the department, responsibilities may include pre-registration, registration, payer identification and verification, referral to financial counseling, and point of service collections. Vital functions include: timely, accurate and complete data gathering and entry in the computer system(s) of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patient’s financial responsibility at the point of service, and satisfaction of regulatory requirements (medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA). Ability to communicate concisely and clearly is important. Essential is the ability to use AIDET and provide excellent customer service to patients, patients’ family members, healthcare providers, medical staff offices, and peers.