Registration Specialist

North Memorial Health; Minneapolis, Saint Paul (MN, MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match or Pension Plan

Generous PTO

Adoption Reimbursement

Child Care Discount Program

Education/Tuition Reimbursement

24/7 Fitness Center Access

Job summary

North Memorial Health is seeking a Registration Specialist to be one of the first touchpoints for patients and families. The role ensures accurate capture of demographics, insurance and liabilities, while interacting with diverse individuals in a fast-paced setting.

Candidate should have at least a high school diploma, 1 year hospital/clinic registration experience, knowledge of medical terminology, and the ability to type 35 wpm. On-site work with potential shifts in a supportive environment.

Qualifications

• One year scheduling and/or registration experience in a hospital, clinic or physician's office preferred.
• Knowledge of medical terminology preferred.
• Ability to type 35 wpm with good spelling.
• Ability to stay calm under pressure when serving customers/visitors.
• Able to transition between areas smoothly.

Responsibilities

• Register patients accurately, collecting demographic and insurance data.
• Interact with customers/families and staff to ensure smooth intake.
• Work with computer and telecommunications systems as required.
• Follow hospital policies and regulatory requirements.

Skills

Scheduling/Registration experience

Medical terminology

Typing 35 wpm

Stress management

Adaptability

English proficiency

Education

High school diploma or equivalent

Some college preferred

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Registration Specialist is among the first encounters a customer/family may experience at NMHC. Therefore, a commitment to service that ensures a remarkable customer and family experience is critical to overall success in the role. The registration process assures that customers are correctly identified and all necessary information is recorded. This includes, but not limited to customer identification credentials, demographic information, insurance information and collection of customer liabilities. The Registration Specialist may interact with customers/families of diverse backgrounds and in unusual and unexpected situations. Customer ages may include neonates, infants, children, adolescents, adults and geriatrics. Activities include direct interactions with the customer/families as well as staff/physicians in all of the areas where customers receive care. Much of the work is supported with computer technology, telecommunications technology, and other automated office support systems. Regulatory requirements, hospital policies and procedures, and applicable state and federal law provide the context in which Registration Specialists perform their duties.

Requirements

Education

• High school graduate or equivalent required; some college preferred.
• Must be 18 years of age or older to witness the signing of consent forms.

Experience

• One year scheduling and/or registration experience in a hospital, clinic or physician's office preferred.
• Previous patient scheduling, registration experience and/or data entry experience required.
• Knowledge of medical terminology preferred.
• Ability to type 35 wpm with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers/visitors/staff.
• Demonstrated ability to transition from one area to another effectively
• Proficient in the English language.

Work Group: 113 Service Workers

Hours per two week pay period: 40

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: 113 Service Workers 13 $23.39

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position