Patient Financial Advocate

North Memorial Health; Minneapolis (MN); On-site; USD 60,145,000 - 90,231,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match or Pension Plan

Generous Paid Time Off

Adoption Reimbursement

Child Care Discount Program

Education/Tuition Reimbursement

Fitness Center Access

Job summary

North Memorial Health is seeking a Financial Advocate to perform comprehensive financial screenings for patients and to educate them about insurance benefits, coverage, and billing practices. The role includes obtaining authorizations, arranging payments, and guiding patients toward available financial assistance programs.

This on-site position requires strong customer service, clear communication with payors, and the ability to work under pressure while delivering accurate cost estimates and

Qualifications

• 1–2 years in patient financial advocacy or related health care roles.
• Experience in customer service, front-end patient interactions, billing.
• Experience communicating with insurance carriers for authorization is preferred.
• Excellent customer service, interpersonal and organizational skills.
• Ability to prioritize, solve problems and maintain accuracy under stress.

Responsibilities

• Perform thorough financial screening of patients.
• Educate patients on insurance benefits, coverage levels and billing processes.
• Obtain insurance authorizations for services and secure payment arrangements.
• Identify potential payment sources and assist with Financial Assistance applications.
• Provide cost estimates to patients prior to services.

Skills

Customer service

Communication

Insurance coordination

Computer skills

Typing 40 wpm

Math skills

Bilingual English/Spanish

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Financial Advocate's primary function is to perform a thorough financial screening of patients. The Financial Advocate is also North Memorial's primary contact for patient education in areas of insurance benefits, levels of coverage, and billing and collection processes. Responsibilities include ensuring that all accounts have been cleared for billing, obtaining insurance authorization for services, securing payment arrangements (including collection of co-payment/coinsurance) prior to patient discharge and for major outpatient services, identification of other potential payment sources (including Financial Assistance program, initiating/completing the Medical Assistance application process), and providing costs estimates.

Requirements

Education

• High school graduate or equivalent required
• Bachelor's degree strongly preferred.

Experience

• One to two years of work experience as Patient Financial Advocate, Patient Registration, Patient Accounting, or a related health care field.
• Prior experience in customer service, especially in front end patient interactions regarding financial processes.
• Prior experience in communicating with insurance carriers to obtain authorization for services is preferred,
• Excellent customer service and interpersonal skills.
• Effective organizational skills, including ability to prioritize, problem solve, and resolve conflict.
• Excellent communication skills, especially when interacting with patients and families.
• Advanced knowledge of insurance, including government assistance programs.
• Bilingual skills (English/Spanish) a plus.
• Must be able to work under considerable stress, using tact and diplomacy.
• Strong computer skills.
• Efficient typing skills of at least 40wpm.
• Basic math skills.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: Every

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N12 ($20.99 - $31.49), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position