Registration Specialist

Indiana University Health; Bloomington (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Indiana University Health is seeking a Registration Specialist for its orthopedic and sports medicine practice in Bloomington, IN. This role serves as the initial touchpoint for patients, providing exceptional service while managing registration, appointment check-in/check-out, and insurance verification.

The ideal candidate should be organized, able to multitask, and possess some healthcare experience. Responsibilities include facilitating patient flow, handling appointment scheduling, and ensuring accurate financial records.

Qualifications

• Experience in a healthcare setting is preferred.
• Ability to learn medical coding (ICD-10, CPT preferred).
• Ability to interpret insurance information.

Responsibilities

• Manage patient registration and appointment check-in/check-out.
• Facilitate patient flow in a timely and professional manner.
• Schedule appointments and collect payments.
• Answer calls and direct patients and visitors.

Skills

Organizational skills

Customer service

Multitasking

Medical terminology knowledge

Basic MS Office proficiency

Education

High School Diploma/GED

Job description

Schedule

Monday-Friday, 7:00am-5:00pm

Location

Bloomington, IN

Overview

The Registration Specialist serves as the first point of contact for patients in a fast‑paced orthopedic and sports medicine practice seeing approximately 300–350 patients daily. This role is responsible for providing exceptional customer service while efficiently managing patient registration, appointment check‑in/check‑out, insurance verification, and demographic updates. The ideal candidate is highly organized, able to multitask in a busy environment, communicates effectively with patients and staff, and demonstrates a proactive, forward‑thinking approach to problem‑solving.

Additional Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Qualifications

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.