Admitting ED Registrar

massgeneralbrigham; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Admissions Clerk to support daily operations onsite at 243-245 Charles Street. You will greet patients, collect personal and medical information, and enter data into the EHR system, while coordinating with insurance providers to verify coverage and eligibility.

The role emphasizes accurate paperwork, HIPAA-compliant handling of confidential information, and clear communication with patients and care teams to prepare for hospital admissions.

Qualifications

• High school diploma or equivalent required.
• 2-3 years healthcare or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Attention to detail in entering patient information and maintaining records.
• Familiarity with EHR systems and basic computer proficiency.
• Empathy and compassion to provide a welcoming environment for patients and families.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Welcome patients and visitors and enter information into the EHR system.
• Verify insurance coverage and eligibility with insurance companies.
• Assist patients with admission forms and paperwork.
• Explain admissions process and required documents to patients.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Communication

Customer service

Attention to detail

EHR familiarity

Empathy

Time management

Education

High School Diploma or Equivalent

Tools

EHR systems

Job description

Job Summary

Shift: Monday-Friday, 7:00 AM-11:00 AM

Responsible for efficiently and accurately registering patients seeking medical services. This role's primary focus will be on gathering patient information, verifying insurance coverage, and completing necessary paperwork for admission.

Essential Functions

• Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
• Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
• Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit.
• Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations.
• Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience in a healthcare or customer service role 2-3 years preferred

• Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals.
• Strong attention to detail and accuracy in entering patient information and maintaining records.
• Familiarity with electronic health records (EHR) systems and basic computer proficiency.
• Empathy and compassion to provide a welcoming and caring environment for patients and their families.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Strong organizational and time management skills to handle a fast-paced admissions environment.

Additional Job Details

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Pushing Rarely (Less than 20%)
• Pulling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Job Details

Remote Type: Onsite

Work Location: 243-245 Charles Street

Scheduled Weekly Hours: 20

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.81 - $28.30/Hourly

Grade: 3

Company Culture

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may