Medical Receptionist - Orthopedic Physician Practice

Huntsville Memorial Hospital; Huntsville (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short Term Disability

Long Term Disability

Training & Development

Wellness Resources

Job summary

Huntsville Memorial Hospital is seeking a Medical Receptionist to support clinic operations in Huntsville, TX. The role handles scheduling, patient registration, insurance eligibility and verification, referrals and authorizations, and at the point of service collection to support the revenue cycle.

You will professionally greet patients, obtain IDs and insurance details, and maintain confidential records while ensuring accurate information flow to providers and payors.

Qualifications

• High school diploma or GED required.
• None required; three years hospital/physician office experience preferred.
• Excellent computer, oral and written communication and customer service skills.
• Ability to prioritize work in a fast paced environment with minimal supervision.

Responsibilities

• Schedule and input all appointments in the scheduling module promptly.
• Ensure all pre-visit activities are scheduled or completed.
• Greet patients, collect identification and insurance information to begin admissions.
• Maintain and secure patient medical and financial records.
• Process billing information at registration and flag past due items as needed.
• Verify insurance and obtain authorizations as required by payors.
• Ensure accurate scanning and filing of documents and timely physician reports.
• Communicate any changes in patient information to the record and payors.
• Handle point-of-service collections in line with policy and collect co-pays and self-pay amounts.
• Maintain cash drawer and participate in daily reconciliation.
• Keep waiting area and workspace clean and organized; greet patients and answer calls professionally.
• Adhere to HIPAA rules to protect PHI.

Skills

Customer service

Communication skills

Computer skills

Critical thinking

Time management

Education

High school diploma or GED

Job description

Under general supervision of the Supervisor, the Medical Receptionistis responsible for timely and accurate scheduling, insurance eligibility and verification, referrals and authorization, point of service collection, etc. Supports the providers and clinicians by handling all telephone calls in to the clinic, provides excellent service to patients and visitors to ensure the integrity of clinical care and promote patient safety. These duties, performed according to established policy and procedure, result in a positive clinic experience for patients and providers, and ensure the success of the revenue cycle.

• Schedules and inputs all appointments in the scheduling module in a timely and efficient manner. Manages cancellations and additions to schedule in accordance with established parameters.
• Ensures all pre-visit activities are scheduled or completed.
• Professionally greets all patients and visitors, obtains patient identification and insurance information to initiate admissions process. Completes registration according to established protocol, ensuring the integrity of the patient’s record Ensures appropriate signatures are included on all necessary forms in accordance with HMH policies and procedures.
• Assemble, file and maintain patient medical records and financial records in a confidential and secure manner. Print patient schedule and pull patient charts daily.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module. Flags patient accounts as necessary for past due balances, incorrect demographics, and other critical notifications as needed.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor. Confirms that insurance documentation, eligibility and verification, and referral/authorization requirements are met.
• Ensures accuracy when scanning and filing documents and completes within 24 hours of completed visit, including physician reports to referral sources.
• Communicates all changes in patient information and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Calculates patient cost and performs point of service collection in accordance with upfront collection policy and procedure, collecting self-pay portions, co-payments, and past due patient portions at the time of check in; all other collections to be collected at discharge.
• Maintains cash drawer in accordance with established procedures. Participates in the daily reconciliation of cash collected and daily deposit as assigned.
• Maintains a clean and orderly waiting area and workspace. Performs office open and close tasks as assigned (lights, equipment, door locks, etc.). Cordially greets patients immediately upon their arrival. Courteously answers telephone calls by the third ring. Delivers accurate messages in a timely manner.
• Follows guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

Education

High school diploma or GED required.

Experience

None required. Three years prior hospital or physician office experience preferred.

Required Skills

Excellent computer skills, oral and written communication and customer service skills. Critical thinking ability to effectively facilitate interactions with physicians, healthcare team members, payers, patients and families. Ability to prioritize work in a fast paced environment with minimal supervision.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources