Registration & Scheduling Representative I - Cardiology Clinic

Foundation Health Partners; Fairbanks (AK); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k with employer match

Tuition assistance

Student loan forgiveness

Onsite gym

Wellness programs

Discount programs

Learning Center (childcare services)

Job summary

Foundation Health Partners hires a Registration Representative for the Cardiology department in Fairbanks. You will greet patients, collect demographics and insurance data, verify coverage, and schedule appointments to ensure a seamless patient experience.

The role emphasizes strong customer service, multitasking, and collaboration with clinical and administrative teams to support timely access to care in a busy medical office.

Qualifications

• High school diploma or GED.
• 2+ years of related work experience.
• Excellent customer service skills.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral and written communication skills.
• Proficient in common office software.

Responsibilities

• Greet patients promptly and professionally at the point of contact.
• Answer inbound calls, document details, and relay information to the team.
• Accurately gather and input patient demographics and insurance information.
• Verify insurance eligibility and benefits; obtain pre-authorization and notifications as needed.
• Obtain signatures and consent forms; schedule appointments in the system.
• Coordinate case times and verify physician privileges prior to scheduling.
• Collect co-pays and payments; address patient billing inquiries.
• Collaborate with clinical staff and the business office for smooth patient flow.
• Monitor voicemails and route messages for timely follow-up.
• Sort and route documents in RightFax to appropriate departments.

Skills

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Phone etiquette

Communication skills

Education

High school diploma/GED

Tools

RightFax

Office software (Word/Excel)

Job description

Join our team as a Registration Representative in Cardiology and play a pivotal role in ensuring seamless patient experiences within our esteemed cardiology department. As the first point of contact for patients, you will utilize your exceptional customer service skills to greet patients, collect accurate demographic information, and facilitate the registration process efficiently. Your attention to detail and commitment to providing exceptional service will contribute directly to our mission of delivering high-quality cardiac care. If you thrive in a fast-paced environment, possess strong interpersonal skills, and have a passion for supporting patients through their healthcare journey, we invite you to apply and contribute to our dedicated team of healthcare professionals.

Pay & Benefits

• Compensation $20 to $26.75 hourly wage based on experience and education
• Additional Pay Shift Differential, Annual Increases, Paid Time Off
• Benefits medical, vision, dental, 401k with employer match
• Education Benefits FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule Full-time, 40 hours per week, 5x8 hour day shifts, Monday Through Friday

This position combines registration duties with scheduling responsibilities to ensure a streamlined patient experience. In this role, the representative will greet patient, collect demographic and insurance information, and schedule appointments. This position requires strong organizational skills, the ability to prioritize tasks, and a focus on delivering exceptional customer service. This role serves as a key liaison between patients, clinical teams, an administrative staff to facilitate timely access to care.

About Foundation Health Partners

Beginning January 1, 2017, Tanana Valley Clinic, Fairbanks Memorial Hospital and Denali Center became part of Foundation Health Partners, a wholly-owned subsidiary of The Greater Fairbanks Community Hospital Foundation. Foundation Health Partners will operate all three facilities through a 15-member Board of Directors. At Foundation Health Partners, our patients and residents are at the heart of everything we do. Community owned and operated - we are dedicated to providing compassionate health care for every chapter in your life story.

• Greet patients promptly and professionally, ensuring a positive first impression.
• Answers inbound calls promptly, documents relevant details in phone notes, and ensures accurate and efficient communication of information to the appropriate team or individual.
• Accurately gather and input patient demographics, insurance information, and other required data into the system.
• Verify insurance eligibility, benefits, and coverage, and obtains per-authorization and pre-certifications and notifications prior to services being rendered.
• Obtain necessary signatures, consent forms, and documentation from patients.
• Receives physician orders and seeks clarification, if needed. Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling.
• Calculate, collect and process co-pays, payments, or outstanding balances as needed.
• Address patient inquires regarding registration, insurance, or billing processes.
• Collaborates with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
• Monitors and retrieves voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow up- and resolution.
• Sorts and organizes incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

• High school diploma/GED or equivalent working knowledge.
• Requires Skills Normally Acquired Over Two (2) or More Years of Related Work Experience
• Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and ability to work independently.
• Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred Qualifications

• Medical terminology experience is preferred.
• Additional related education and/or experience preferred.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.