Registration Representative PD/Nights

MemorialCare; Laguna Hills (CA); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health insurance options

Bonus opportunities

Shift differential

Résumé du poste

MemorialCare Laguna Hills is seeking a Registration Representative for the night shift on a per diem basis. You will handle patient registrations, verify insurance details, and collect payments in Epic while delivering friendly, efficient service to patients and staff.

The role requires 1–2 years in hospital admitting or similar, strong communication, and bilingual abilities preferred. Knowledge of medical terminology and Microsoft Office is advantageous.

Qualifications

• 1-2 years of experience in hospital admitting or equivalent healthcare.
• Effective written and verbal communication skills.
• Strong customer service abilities.
• Bi-lingual preferred (English/Spanish or English/Vietnamese).
• General computer skills including EMR and Microsoft Office.
• Knowledge of medical terminology.

Responsabilités

• Register patients and verify demographic and insurance information in Epic.
• Collect and post patient financial responsibility; drop payments in the safe.
• Maintain registration accuracy rate of 95% or better and monitor work queues.
• Provide excellent customer service using Simply Better and AIDET principles.
• Answer PBX calls timely and route them appropriately; follow safety codes.

Connaissances

Customer service

Verbal & written communication

Bilingual (English/Spanish or English/

Formation

High school diploma or equivalent

Medical Terminology course or certificate

Outils

Epic

Microsoft Office

Description du poste

Title: Registration Representative PD/Nights
Location: Laguna Hills, CA
Department: Admitting
Status: Per Diem
Shift: Nights
Pay Range: $25/hour

Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Saddleback MemorialCare Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Essential Functions And Responsibilities Of The Job

• Ability to communicate effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Ability to provide excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.
• Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required including: electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education

• High school graduate preferred
• Medical Terminology related course or certificate preferred