UNV ED Registration 24 Hour Evening Shift

C999 UMass Memorial Health Care, Inc.; United States; On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus may be available

Job summary

UMass Memorial Health Care in Massachusetts is seeking a Registration Services professional to support patient intake and insurance verification. You will enter demographic and coverage information, verify authorizations, and schedule radiology, labs, and other services.

You’ll manage patient accounts, collect balances, and coordinate care across departments. The role emphasizes accuracy, customer service, and the ability to work in a busy hospital setting.

Qualifications

• Proficient data-entry skills with attention to detail.
• Ability to navigate Windows-based systems and applications.
• Excellent verbal and written customer service skills.
• Capable of working in a high-volume, team-oriented setting.
• Fluent in English (speaking, reading, writing).

Responsibilities

• Accurately obtains and enters demographic, insurance and related patient information.
• Verifies insurance coverage and ensures pre-authorization and referrals when required.
• Obtains and verifies workman’s comp and auto coverage when needed.
• Schedules Radiology, Lab, and ancillary service appointments.
• Completes demographic/insurance collection for ED and Labor & Delivery.
• Coordinates provision of multiple services to patients.
• Collects patient liabilities (deductibles, copays, coinsurance, etc.).
• Performs Surgical Day admissions.
• Manages bed control, transfers, discharges, and admissions tasks.
• Provides information on personal preparation for procedures.
• Screens patients' financial needs and refers to financial counseling.
• Performs related clerical duties: records, faxing, typing, transcriptions, etc.
• Maintains accurate records and manages queues for revenue cycle.
• Completes online death certificate registry when required.
• Receives and secures patient valuables.

Skills

Proficient data-entry

Windows navigation

Customer service

High-volume environment

English language skills

Education

High School Diploma

Associate Degree or certificate (Healthcare)

Job description

Exemption Status: Non-Exempt Hiring Range: $19.74 - $26.96 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations. Schedule Details: Holidays - Every Other Holiday, Weekends - Every Other Weekend Scheduled Hours: 3PM - 11:30PM Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 99940 - 5490 Registration Services Univ Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

II. Major Responsibilities:

• 1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• 2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• 3. Obtains and verifies workman’s compensation and automobile coverage when required.
• 4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• 5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• 6. Coordinates the provision of multiple services to patients.
• 7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• 8. Performs Surgical Day admissions.
• 9. Performs bed control, transfers, discharges and admissions tasks.
• 10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• 11. Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• 12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• 13. Maintains accurate and timely records, logs, files and related information as required.
• 14. Completes online death certificate registry.
• 15. Receive and secure patient valuables.
• 16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
• 3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements including use of PPE as required by policy.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Performs other similar and related duties as required or directed.

III. Position Qualifications:

License/Certification/Education:

Required:

• 1. High School Diploma.

Preferred:

• 1. Associate Degree or certificate in Healthcare related field.

Experience/Skills: Required:

• 1. Proficient data-entry skills with attention to detail.
• 1. Must have computer skills that include use of Windows and the ability to navigate.
• 2. Customer service skills both verbal and written; with a variety of internal and external customers.
• 3. Ability to work in a high volume, team-oriented environment.
• 4. English speaking, reading and writing skills.

Preferred:

• 1. 1-2 years of data entry and/or customer service experience
• 2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
• 3. Previous insurance verification experience.
• 4. Bilingual speaking, reading, and writing skills.
• 5. Demonstrated knowledge of medical terminology.

Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.

IV. Physical Demands and Environmental Conditions:

Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment. Holiday and/or weekend shift work, as well as after-hours coverage as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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