Registration Representative

UMass Memorial Health; Leominster (MA); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Registration Clerk to support patient registration and scheduling in a fast-paced hospital environment. You will verify insurance, collect patient information, and coordinate appointments across departments.

Responsibilities include data-entry accuracy, customer service with diverse patients, and adherence to HIPAA documentation. This role offers a base schedule with rotating weekends and holidays at a busy central Massachusetts campus.

Qualifications

• Proficient data-entry with attention to detail.
• Ability to navigate a computer-based patient registration/scheduling system.
• Excellent customer service, verbal and written, with diverse internal/external customers.
• English speaking, reading, and writing skills required.

Responsibilities

• Accurately obtains and enters demographic, insurance and related patient information into the registration system and collects signatures where required.
• Obtains and verifies patient insurance coverage and follows guidelines for pre-authorization and referrals.
• Schedules Radiology, Lab and basic ancillary services appointments and completes ED/ Labor & Delivery data collection.
• Collects patient liabilities (deductibles, copays, coinsurance) prior to or on date of service.
• Performs clerical duties and maintains accurate records, logs and files.

Skills

Data entry

Customer service

Attention to detail

Computer skills

Teamwork

Education

High school diploma or GED

Associate degree or healthcare-related certificate

Tools

Registration software

Windows OS

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $27.00

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours:

7:30a-4p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

32

Cost Center:

24050 - 5660 Admitting

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

I. Major Responsibilities:

1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.

2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.

3. Obtains and verifies workman's compensation and automobile coverage when required.

4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.

5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.

6. Coordinates the provision of multiple services to patients.

7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.

8. Performs Surgical Day admissions.

9. Performs bed control, transfers, discharges and admissions tasks.

10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.

11. Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.

12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.

13. Maintains accurate and timely records, logs, files and related information as required.

14. Completes online death certificate registry.

15. Receive and secure patient valuables.

16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. High school graduate or GED required.

Preferred:

1. Associate Degree or certificate in Healthcare related field.

Experience/Skills:

Required:

1. Proficient data-entry skills with attention to detail.

1. Must have computer skills that include use of Windows and the ability to navigate.

2. Customer service skills both verbal and written; with a variety of internal and external customers.

3. Ability to work in a high volume, team-oriented environment.

4. English speaking, reading and writing skills.

Preferred:

1. 1-2 years of data entry and/or customer service experience

2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.

3. Previous insurance verification experience.

4. Bilingual speaking, reading, and writing skills.

5. Demonstrated knowledge of medical terminology.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment.

Hours are 7:30a-4p, rotating every other weekend and Holiday.

Week A - Mon, Tues, Wed, Sat

Week B - Sun, Wed, Thurs, Friday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.