Registration Representative

UMass Memorial Health; Worcester (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established health system is seeking dedicated individuals to join their team in providing exceptional patient care. This role emphasizes the importance of customer service and accuracy in managing patient information. As part of a large organization, you'll have the opportunity to grow in a supportive environment that values respect and teamwork. With flexible positions available, you can contribute to a mission of healing and care in Central Massachusetts. If you're passionate about making a difference in people's lives, this is the perfect opportunity for you.

Benefits

Signing Bonus

Flexible Schedule

Health Benefits

Career Development Opportunities

Qualifications

• High school diploma or GED required.
• Customer service experience is essential.

Responsibilities

• Provide excellent customer service and manage patient information.
• Verify insurance information and establish good relationships with patients.

Skills

Customer Service

Clerical Experience

Knowledge of Medical Terminology

Education

High School Diploma or GED

Tools

Meditech

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Sunday through Saturday

Scheduled Hours: 0-40

Shift: 4 - Mixed Shift, 12 Hours (United States of America)

Hours: 40

Cost Center: [Information missing]

Additional Benefits: This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.

Positions Available: Full time, part time, and per diem positions

UMass Memorial Health Entities:

• Medical Center - Worcester (University, Memorial, Hahnemann)
• Health Alliance - Clinton (Leominster)
• Marlboro Hospital
• Harrington Hospital (Southbridge, Webster)
• Community Healthlink - Worcester
• Community Medical Group (Doctor Offices)

Responsibilities:

1. Provide excellent customer service and knowledge, including service recovery.
2. Accurately collect and enter patient demographic and financial information for all registration types, including obtaining signatures, scanning documents, and collecting patient financial responsibility.
3. Use reference materials to ensure proper procedures; seek guidance when needed.
4. Follow downtime procedures as established.
5. Proactively work on downtime tasks such as managing DL's, insurance desktop, renaming faxed orders, and maintaining work and patient areas.
6. Understand their role in influencing Press Ganey/HCAHPS scores and contribute positively to patient experience.
7. Process pre-registrations for all appointment types and locations, excluding ER.
8. Answer phones and return voicemails promptly.
9. Seek guidance on uncertain or unusual situations; avoid hasty decisions.
10. Establish good relationships with patients, visitors, and staff, recognizing everyone as a customer.
11. Verify insurance information using all available eligibility resources.
12. Work well within team environments and maintain open communication.
13. Accurately identify and estimate patient financial liabilities and manage collections and cash reconciliation.
14. Meet or exceed quality review scores of 80% for at least 9 months of the year.

Qualifications:

Required: High school diploma or GED

Experience/Skills:

Required: Customer service experience; on-the-job training provided.

Preferred: Clerical and Meditech experience; knowledge of medical terminology.

Equivalent education and experience may be substituted where applicable.

Additional Information:

Department-specific competencies will be developed and maintained within each department and reviewed with incumbents.

UMass Memorial Health is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Respect is core to our values, embodied in our Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. Join us in making respect a standard for everyone, every day.

If you need assistance submitting your application due to disability or incompatible assistive technology, please contact [e-mail]. We will respond promptly to your request.