Representative, Enrollment II

BlueCross BlueShield of South Carolina; Columbia (SC); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a full-time Member Services Coordinator. Responsibilities include processing membership applications, resolving customer issues, and billing coordination. Ideal candidates will have two years of administrative experience and a high school diploma, with strong organizational and customer service skills.

Benefits

401(k) retirement savings plan with company match

Subsidized health plans and free vision coverage

Life insurance

Paid annual leave

Nine paid holidays

On-site cafeterias and fitness centers

Wellness programs

Tuition assistance

Continuing education funds

Incentive Plan

Qualifications

• Two years of customer service or administrative experience required.
• Proficiency in customer service and organizational skills needed.
• Ability to handle confidential information with discretion.

Responsibilities

• Process new enrollments, terminations, cancellations, and changes.
• Respond to customer inquiries and resolve issues.
• Coordinate monthly billing and prepare invoices.

Skills

Customer Service

Organizational Skills

Analytical Skills

Judgment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Summary

Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.

Description

Logistics: This is a full-time (40-hours/week) Monday-Friday position. Employees will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. After initial 2–3-weeks onsite training at 4101 Percival Road, Columbia, SC 29229, this position will be remote.

What You Will Do:

Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions

Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.

Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.

Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.

Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.

To Qualify for This Position, You Will Need:

Required Education: High School Diploma or equivalent.

Required Work Experience: Two (2) years of customer service, administration/clerical support or a combination of the two. One (1) year of experience in a membership/billing/accounts area (may be concurrent).

Required Skills and Abilities: Ability to acquire knowledge of the membership system and offer good judgment on a variety of subjects. Must effective customer service and organizational skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.

Required Software and Tools: Microsoft Office

We Prefer That You Have:

Preferred Specialized Training: Office technology or secretarial science.

Preferred Skills and Abilities : Computer systems support knowledge. Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.

Preferred Software and Tools: Working knowledge of database software.

Work Environment: Typical office environment. Travel between office buildings. Moving/carrying boxes/materials.

What We Can Do for You:

401(k) retirement savings plan with company match.

Subsidized health plans and free vision coverage.

Life insurance.

Paid annual leave – the longer you work here, the more you earn.

Nine paid holidays.

On-site cafeterias and fitness centers in major locations.

Wellness programs and healthy lifestyle premium discount.

Tuition assistance.

Service recognition.

Incentive Plan.

Merit Plan.

Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status.

Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals, and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will decide regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .

When you hear "BlueCross BlueShield of South Carolina," you'll see people nodding in recognition. Most everyone knows who we are. As the only South Carolina-owned and operated health insurance carrier, we have been offering security to Palmetto State citizens for more than 70 years. We are also one of South Carolina's largest employers.

Notice

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Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

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