Registration Representative

Community Healthlink, Inc.; Worcester (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization that values every team member as a caregiver. This role as a Registration Representative offers the opportunity to make a meaningful impact by ensuring seamless patient registration and providing exceptional customer service. You will be responsible for collecting and entering patient information, managing financial data, and enhancing the overall patient experience. With a supportive environment that fosters growth and respect, this position is perfect for individuals passionate about healthcare and dedicated to making a difference in the community. If you thrive in a collaborative atmosphere and are eager to contribute to a premier health system, this opportunity is for you.

Benefits

Signing Bonus

Flexible Schedule

Health Insurance

Paid Time Off

Retirement Plan

Qualifications

• High school diploma or GED required for this position.
• Customer service experience is essential for success.

Responsibilities

• Collect and enter patient information accurately for all registration types.
• Provide excellent customer service and maintain neat work areas.

Skills

Customer Service

Data Entry

Medical Terminology

Clerical Skills

Education

High School Graduate or GED

Tools

Meditech

Job description

Registration Representative

Apply remote type: On-site (100% Onsite)

Locations: All Locations/Entities

Posted on: 15 Days Ago

Job Requisition ID: R24111645

Exemption Status: Non-Exempt

Schedule Details: Sunday through Saturday

Scheduled Hours: 0-40

Shift: 4 - Mixed Shift, 12 Hours (United States of America)

Hours: 40

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Full time, part time, and per diem positions available

UMass Memorial Health Entities:

• Medical Center - Worcester (University, Memorial, Hahnemann)
• Health Alliance - Clinton (Leominster)
• Marlboro Hospital
• Harrington Hospital (Southbridge, Webster)
• Community Healthlink – Worcester
• Community Medical Group (Doctor Offices)

Responsibilities:

1. Excellent customer service skills and knowledge, i.e.; service recovery.
2. Accurately collects and enters all patient demographic and financial information for all registration types, including obtaining signatures and scanning documents.
3. Routinely uses reference material necessary to ensure proper course of action and seeks guidance when appropriate.
4. Follows downtime procedures as established.
5. Routinely and proactively works on downtime tasks, ensuring work and patient waiting areas are neat and presentable.
6. Demonstrates understanding of their role in Press Ganey/HCAHPS scores and focuses on positively influencing patient experience.
7. Processes pre-registrations for all appointment types and locations, excluding ER.
8. Answers phone and returns voicemails timely.
9. Seeks guidance from department manager when uncertain or when unusual situations occur.
10. Establishes good relationships with patients, visitors, ancillary departments, and physician office personnel.
11. Uses all eligibility resources available to verify correct insurance listed in the account.
12. Works well within the team environment and maintains open communication with co-workers.
13. Demonstrates ability to accurately identify and estimate patient financial liability and manages collections.
14. Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.

Qualifications:

Required:

1. High school graduate or GED required.

Experience/Skills:

Required:

1. Customer service experience required.
2. Receives on-the-job training under close supervision.

Preferred:

1. Previous clerical and Meditech experience desirable, but not required.
2. A good understanding of medical terminology helpful.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community, and each other. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.