Registration Representative

Optum; Bangor (ME); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group in Bangor, ME is seeking a Registration Representative to greet patients, enter demographic and financial information, and support initial encounters across hospital services. This on-site role involves coordinating with Financial Counseling, Scheduling and clinical areas to ensure complete patient encounters.

The position offers 2–3 weeks of paid training, benefits, and a pay scale of $16.00–$29.00 per hour, with eligibility for a $3,000 sign-on bonus for external applicants,

Qualifications

• High School Diploma/GED required.
• 6+ months in an office or customer service role (phone or in person).
• Beginner level of Windows applications.
• Able to work 36 hours per week in 3, 12-hour shifts (Mon–Fri 6:30am–7:00pm).
• Able to work one weekend per month.
• Flu vaccination required where applicable and in line with state regulations.

Responsibilities

• Greets visitors and patients in person or by phone/video with excellent service.
• Enters and updates demographic and financial information for registration.
• Obtains applications, confirms signatures, and copies/scans documents.
• Provides patients with financial responsibility information and collects balances.
• Coordinates with Financial Counseling, Scheduling and clinical areas to complete the encounter.
• Provides wayfinding and hospital information as requested.
• Coordinates admission needs, bed assignments and tracking boards.
• Meets audit accuracy standards and resolves issues from worklists.
• Maintains a safe environment per NLH policies; reports hazards and violations.
• May perform other duties as requested.

Skills

Customer service experience

Excellent communication

Windows proficiency

36 hours per week

Weekend availability

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Registration Representative (2382324)

Registration Representative - 2382324

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind:Caring. Connecting. Growing together.

TheRegistration Representativesare often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services.

Our office is located at Northern Light Eastern Maine Medical Center, 489 State St, Bangor, ME, 04401.

We offer 2 - 3 weeks of paid training. The hours during training will be based on your schedule or will be discussed on your first day of employment.Training will be conducted on - site.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environment
• Beginner level of proficiency with Windows applications
• Ability to work 36 hours per week in 3, 12 hour shifts Monday - Friday from 6:30am - 7:00pm
• Ability to work one weekend per month
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
• Must be 18 years of age OR older

Preferred Qualifications:

• 1+ years of registration experience in a hospital OR medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previous experience working for Northern Light Health

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.