Per Diem Registration Representative

Optum; Portland (ME); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Stock purchase program

401k contribution

Job summary

Northern Light Health in Portland, ME seeks a patient registration specialist to provide on-site, patient-centered service in a busy clinical and front-office environment. You will greet patients, collect demographics, verify insurance eligibility, process co-pays and payments, and coordinate with care teams to ensure a smooth admission or visit.

This role requires accurate data entry, ability to work weekends/holidays as needed, and strong interpersonal and communication skills to support

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a hospital, office setting, customer service setting, or phone support setting.
• Influenza vaccination for the current flu season or commitment to receive it when available.
• Ability to work onsite in Portland, ME.
• Per Diem availability, irregular shifts including weekends/holidays.
• Must be 18 years of age or older.

Responsibilities

• Responsible for providing patient-oriented service in a clinical or front office setting.
• Performs clerical and administrative duties related to patient care, including greeting and checking in patients, answering phones, collecting co-pays and insurance payments, processing paperwork, and front office duties.
• Communicates with patients and families to complete registration by collecting demographics, health information, and verifying insurance eligibility.
• Utilizes computer systems to enter or verify patient data in real-time for accuracy and completeness.
• Gathers clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations per insurance requirements.
• Verifies insurance coverage, benefits and creates price estimates; reverifications as needed.
• Collects patient co-pays and discusses out-of-pocket financial obligations with patients.
• Identifies outstanding balances from previous visits and attempts collection.
• Collects data from patients and referring providers to schedule appointments prior to discharge.
• Responds to patient and caregiver inquiries with compassion and respect.
• Generates and analyzes patient data reports and follows up on issues.
• Maintains up-to-date knowledge of registration requirements across units.

Skills

Strong interpersonal communication

Customer service

Microsoft Office experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind:Caring. Connecting. Growing together.

Location

175 Fore River Parkway, Portland, ME, 04102.

We offer 2 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM EST from Monday - Friday. Training will be conducted onsite.

Primary Responsibilities

• Responsible for providing patient - oriented service in a clinical or front office setting
• Performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co - pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast - paced, customer - oriented clinical environment
• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre - certification, pre - determinations, and pre - authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co - pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of experience in a hospital, office setting, customer service setting, or phone support setting
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Ability to work onsite in Portland, ME
• Ability to work on a Per Diem basis, irregular shifts as business requires, including weekends, holidays, etc. (primarily on weekends from 11:00am – 7:00pm)
• Must be 18 years of age or older

Preferred Qualifications

• Experience with using Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician’s office, OR any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Ability to perform basic mathematics for financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures

Soft Skills

• Strong interpersonal, communication, and customer service skills

Physical and Work Environment

• Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone / headset

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as,

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.