Associate Patient Care Coordinator

UnitedHealth Group; Pittsfield (ME); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Paid training

Benefits package

Job summary

Northern Light Health in Maine is seeking an Associate Patient Care Coordinator in Pittsfield to greet patients and enter essential data for registrations. You will interact with multiple departments to ensure accurate demographics, financials, and scheduling, supporting a seamless patient experience.

The role includes 1–4 weeks of paid training, a Monday–Friday schedule, and a comprehensive benefits package. Sign-on bonus is available for external applicants.

Qualifications

• 6+ months of experience in an office or customer service setting, including phone support or call center environments.
• Proficiency with Google and Microsoft Office products.
• Ability to work Monday–Friday, 8:00am–4:30pm, with reliable attendance.
• Vaccination for flu is an essential job function where required by state regulations and company policy.

Responsibilities

• Greet visitors and patients, delivering excellent customer service in person or by phone.
• Enter and update patient demographic and financial information to ensure accurate registration.
• Obtain and file required forms with signatures on record; photocopy/scan as needed.
• Explain financial responsibilities and collect patient liabilities, balancing cash daily.
• Coordinate with Financial Counseling, Scheduling, and clinical teams for smooth encounters.
• Provide wayfinding and basic hospital information to patients and visitors.
• Assist with admission needs, bed assignments, and tracking boards where applicable.
• Meet audit accuracy standards and use worklists and error reports to resolve issues.
• Maintain safety by following NLH policies and reporting hazards.

Skills

Customer service

Phone support

Data entry

Education

High School Diploma/GED

Tools

Google

Microsoft Office

Job description

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind:Caring. Connecting. Growing together.

Associate Patient Care Coordinator are often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services.

Location: Our office is located at Sebasticook Valley Hospital, 447 N Main St, Pittsfield, Maine 04967.

We offer 1-4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
• Intermediate level of proficiency with Google & Microsoft Office products
• Ability to work Monday - Friday from 8:00am - 4:30pm
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
• Must be 18 years of age or older

Preferred Qualifications:

• 1+ years of registration experience in a hospital or medical setting
• Working knowledge of insurance policies and procedures and patient care settings
• Understanding of medical terminology

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.