Registration Rep -- REGISTRATION -- Grafton Hospital

Charleston Area Medical Center; New Hampshire; On-site; USD 32,000 - 42,000; Full time

Job summary

Grafton City Hospital is seeking a Registration Representative for the ambulatory clinics. This role greets patients, completes the full registration process, answers phones, and supports daily clinic operations to ensure efficient patient flow and accurate billing.

The position emphasizes empathy, clear communication, and professional service. The Registration Representative works closely with clinic staff to deliver a positive patient experience and maintain high-quality care in a

Qualifications

• Strong communication and customer service abilities are essential.
• Ability to multi-task in a fast-paced environment and manage time effectively.
• Attention to detail and accuracy in data entry and record-keeping.

Responsibilities

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record.
• Schedules, reschedules, and cancels appointments; may perform reminder calls and follow-ups.
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes including co-pay collections and deposits.
• Coordinates care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Job description

Registration Rep -- REGISTRATION -- Grafton Hospital(Job Id 79567)

Location: WV:Grafton:Grafton Hospital

Post Date: 9/11/2026

Category: Support Services

Employment Type: Employee

Description

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

Scheduling & Coordination

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed.
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.

Patient Experience

• Provides courteous, respectful, and professional service to patients, families, and visitors.
• Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity.
• Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.

Communication & Collaboration

• Answers multi-line phones and functions as the clinic operator.
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages.
• Escalates issues and concerns to leadership in a timely and appropriate manner
• Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
• Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.

Knowledge, Skills & Abilities:

• Strong organizational and time management skills
• Attention to detail and accuracy

Knowledge, Skills & Abilities

• Excellent communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Performs other duties as assigned to support clinic operations and patient care.

Experience

• Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Education

• High School Diploma or GED (Required)

Credentials

• Basic Life Support (BLS) certification must be obtained during probationary period

Work Schedule

Evenings

Status

Full Time Regular 1.0

Location

Grafton City Hospital

Location of Job

WV:Grafton:Grafton City Hospital